- Oversee all active reconstruction projects to ensure compliance with approved scopes of work, schedules, budgets, and quality standards
- Provide direct supervision, coaching, and accountability for Project Managers and/or Reconstruction Managers
- Ensure every project is managed with a detailed, approved project schedule and monitored for adherence
- Monitor project progress, resolve escalated issues, and remove obstacles impacting production
- Ensure all work complies with plans, specifications, company standards, local building codes, and safety regulations
- Conduct periodic site visits and quality audits to verify workmanship and documentation standards
- Ensure final walk-throughs, completion documentation, and customer satisfaction certificates are consistently completed
- Set customer service expectations across all projects and ensure consistent communication standards are met
- Review and enforce requirements for daily progress photos and weekly customer updates
- Address escalated customer concerns and ensure timely, professional resolution
- Oversee subcontractor scheduling, labor allocation, and material procurement across projects
- Ensure inspections with local jurisdictions are properly coordinated and passed
- Evaluate subcontractor and vendor performance and maintain approved trade partner standards
- Monitor job costs, margins, and change orders across all reconstruction projects
- Ensure Project Managers stay aligned with billing schedules and customer payment timelines
- Review estimates, invoices, and job cost reports for accuracy and completeness
- Ensure all project activities are accurately documented in job books and management systems
- Identify areas outside of contracted scope and ensure proper change management procedures are followed
- Track operational KPIs including schedule adherence, gross margin, customer satisfaction, and subcontractor performance
- Recommend and implement process improvements to increase efficiency, profitability, and consistency
- Bachelor’s degree in Construction Management preferred (or equivalent experience)
- 5+ years of experience in construction or reconstruction project management
- 2+ years in an operations, senior project management, or leadership role
- Strong understanding of construction processes, scheduling, estimating, and contract administration
- Proven experience managing multiple projects and teams simultaneously
- Demonstrated ability to analyze financials, job costs, and project performance
- Experience with restoration software (Xactimate, PSA/CAM, BuilderTrend, Company Cam, etc.).
- Prior work in insurance, claims management, construction coordination, or mitigation/reconstruction support.
- Familiarity with insurance carrier requirements, SLAs, and documentation standards.
- Understanding of restoration industry workflows is a plus.
- Medical, Dental, Vision Insurance
- Company Vehicle
- Bonus Plans
- Paid Time Off + Sick Leave
- 401K with Company Matching
- Professional Development & Training Opportunities
- Growth potential in a rapidly expanding company
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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