Internal Technology & Operations Coordinator

Who We Are

ServiceMaster of Fraser Valley provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.

At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:

· Can Do Attitude

· Get It Done Right

· Win as a Team

What We Offer

· Competitive Wages

· Excellent Health and Dental Benefit Plan

· RRSP and Profit-Sharing Program

· Career Advancement Opportunities

· Casual Dress Code

· On-Site Parking

· Employee Referral Program

We are looking for a reliable, tech-savvy, and solution-focused Internal Technology & Operations Coordinator to support our growing team. This role is responsible for providing day-to-day technical support to office and field staff across multiple locations, ensuring systems, devices, and software are operating efficiently to support our fast-paced restoration operations.

The ideal candidate is patient, organized, proactive, and enjoys troubleshooting technology issues while delivering excellent customer service.

Key Responsibilities

Provide frontline technical support to office and field employees for hardware, software, printers, mobile devices, and network issues
Set up and configure computers, monitors, phones, tablets, user accounts, and email access for new hires
Manage Cell Phone plans and data usage, utilising Mirador
Troubleshoot Microsoft 365, Outlook, Teams, SharePoint, and other company software platforms
Support restoration specific software such as Xactimate, XactAnalysis, CRM systems, and file management platforms
Maintain IT inventory including laptops, monitors, phones, and accessories
Respond to help desk tickets and prioritize requests in a timely manner
Support Wi-Fi, internet connectivity, VPN access, and printer troubleshooting across multiple office locations
Coordinate with the company’s Managed Service Provider (MSP), telecommunications vendors, and other external technology partners
Manage software licenses user permissions, and access controls
Maintain cybersecurity best practices including password management, software updates, antivirus monitoring, and user education
Support employee onboarding and offboarding from an IT and systems access perspective
Document IT procedures, troubleshooting guides, system configurations, and operational workflows
Provide occasional after-hours support for urgent operational needs or emergency response needs
Manage phone system support, call routing, and on-call scheduling updates
Identify opportunities to automate repetitive administrative and operational tasks
Collaborate with managers and leadership to evaluate and implement AI tools and technologies that improve operational efficiency
Assist leadership with technology planning, systems improvements, and ongoing operational efficiencies
Monitor and escalate recurring technical issues to improve long-term system reliability and user experience

Qualifications

Previous experience in an IT support, help desk, or technical support role preferred
Strong knowledge of Microsoft 365 and Windows operating systems
Experience supporting multiple office locations
Knowledge of restoration industry software such as Xactimate or XactAnalysis
Experience with VoIP phone systems
Basic cybersecurity knowledge
IT certifications such as CompTIA A+, Network+, or Microsoft certifications
Experience troubleshooting desktop, laptop, printer, and mobile device issues
Familiarity with networking basics, Wi-Fi troubleshooting, and cloud-based systems
Strong communication and customer service skills
Ability to explain technical concepts to non-technical users
Excellent organizational and time management skills
Ability to prioritize tasks in a fast-paced environment
Valid driver’s license and reliable transportation

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

Are you interested in being part of a fun, fast-paced work environment? Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss? Can you empathize with customers while providing prompt, professional service? Do you have construction and/or cleaning knowledge? If you answered YES, ServiceMaster Restore may be a perfect fit for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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