Are you energized by helping people during critical moments, building strong relationships, and turning fast-moving opportunities into meaningful results? SERVPRO Team Wall is looking for a driven, compassionate, and responsive Emergency Response Coordinator to support homeowners and businesses when unexpected property emergencies happen. *Position requires residency within Harrisburg or surrounding areas*

As an Emergency Response Coordinator, you will respond as leads come in from real-time emergency lead notification services and work closely with residential and commercial customers to coordinate mitigation and reconstruction services.

You’ll be one of the first people customers connect with after fire, water, or storm-related property damage. You’ll guide them through next steps and provide reassurance during extremely stressful situations.

 

Those who are responsive and able to capitalize on after-hours opportunities often see the greatest success in this role, as quick engagement can directly translate into stronger customer relationships, increased closed business, and higher earnings.

 

Because property emergencies may occur outside traditional business hours, this role offers a naturally flexible schedule. Regular in‑person presence at the Harrisburg West office will be especially important during the first few months, as the ERC builds relationships and becomes fully integrated with the team. Once established in the role, the ERC is expected to participate in 2-3 Work-in Progress meetings each week - either remotely or in-person.  While regular in-person office interaction is required it’s understood that some weeks will be leaner in this regard if off-site and off-hours work is heavy.