Operations Manager (Business Operations & Customer Experience)
Full Time • Rochester
Benefits:
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
- Company car
Operations Manager (Customer-Focused Operator)
Voda Cleaning & Restoration of Rochester
Rochester, NY
Rochester, NY
Build Something From Day One
We’re launching a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run business operations.
You’ll work directly with the owner and help build the company from the ground up, keeping operations organized, customers taken care of, and jobs moving quickly from first call through completion.
Requirements
- Strong customer-facing background (restoration, retail, hospitality, or service industry)
- Estimating experience required - ideally restoration or construction-related estimating
- Xactimate experience preferred, but not required
- Candidates without Xactimate experience should have strong construction/trades estimating aptitude and willingness to learn
- Desire to become Xactimate certified and develop estimating proficiency over time
- NYS Mold Supervisor License preferred (or willingness to obtain through company-sponsored training)
- IICRC certifications are a plus (WRT, ASD, AMRT, FSRT, etc.)
- Experience promoting brand and identifying opportunities to generate new business
- Highly reliable - shows up, follows through, and gets things done
- Organized and detail-oriented with a sense of urgency
- Strong communicator (phone, in-person, email)
- Comfortable in a fast-paced, hands-on environment
- Tech-savvy and comfortable using systems, apps, and digital tools
- Understands tools, trades, or has general handyman-type awareness
- Desire and ability to perform physical labor
Startup Environment / Flexibility Expectations
This is a full-time salaried position. As a startup operation, flexibility is critical during the early ramp-up phase.
This role combines operations, customer service, estimating support, and hands-on involvement in the business as we grow. Team member should be willing to assist across multiple areas of the company depending on operational needs - including customer response, job intake, estimating, carpet cleaning, tile & grout cleaning, contents work, warehouse organization, marketing/networking activities, and field support when needed.
Especially during the early stages of the business, this will be a highly hands-on role. There will be times where you are physically helping on jobs, assisting crews, moving equipment, setting up containment, cleaning, helping with warehouse organization, and doing whatever is needed to help get the company off the ground successfully.
While this is not intended to be a full-time field labor position long term, we are looking for someone with a team-first mentality who is willing to jump in, stay productive, and help drive the business forward wherever needed during launch and growth.
We’re looking for someone who wants to help build the operation, solve problems, take ownership, and contribute across multiple areas of the business as we scale.
Rewards
- $65,000–78,000 annual salaried position (typical 40–50 hour work week expectation), with strong long-term compensation growth opportunity as the company scales
- Ground-floor opportunity - help build the company from day one
- Work directly with the owner
- High-responsibility role with real impact on business performance
- Fast-paced environment
- Clear path to grow into a larger leadership role as the company scales
- Paid professional training and certification development
Target start date: June
Responsibilities (examples, not comprehensive)
Operations & Job Flow:
- Manage day-to-day operations, scheduling, and job flow
- Respond quickly to new losses and help coordinate rapid response efforts
- Perform on-site assessments, scope jobs, and support estimate development
- Keep jobs organized, on track, and moving internally
- Support estimating, invoicing, and job documentation
- Support team with proper documentation so that jobs are paid accurately and on time
Financial & Administrative:
- Manage A/P and A/R
- Communicate with insurance companies to support timely approvals and payment
Customer Experience:
- Handle incoming calls, customer communication, and follow-ups
- Ensure a high level of customer experience from first call through job completion
- Meet customers on-site, assess situations professionally, and help guide them through the restoration process
- Build trust quickly with customers during emergency situations through professionalism, urgency, and communication
- Review pricing, explain scope of work, and assist in securing signed work authorizations and required documentation
- Help convert incoming opportunities into scheduled and approved work through strong communication and follow-through
Sales & Growth:
- Support sales, estimating, and customer follow-up efforts to help maintain momentum and close business
- Assist in building relationships with referral partners and customers
- Represent the company locally (BNI, chamber, trade events) to help build the brand
Systems & Leadership:
- Help build systems, processes, and structure as the company grows
- Communicate across the team to keep everyone aligned and executing at a high level
- Solve problems proactively and keep things moving without waiting for direction
How We Operate
Speed. Quality. Professionalism. Team First. Safety.
Apply Now
Compensation: $65,000.00 - $78,000.00 per year
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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Competitive Compensation
Career Advancement Opportunities
Fast Paced Work Environment
Health Benefit Options
Hands on Training for all skill levels