Marketing & Customer Experience Coordinator
Full Time • Brunswick
Replies within 24 hours
Benefits:
- Competitive salary
- Training & development
SERVPRO of Brunswick is seeking a driven and organized Marketing & Customer Experience Coordinator to support marketing initiatives across three franchise locations while serving as a key point of contact for residential restoration clients. This dual-function role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is equally comfortable crafting compelling content and communicating with customers during what are often stressful situations.
Key Responsibilities
Key Responsibilities
Marketing & Brand Management
- Develop and execute social media content across platforms (Facebook, Instagram, LinkedIn, Google Business, and TikTok) for three franchise locations
- Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines
- Create content calendars, campaigns, and promotional materials to support lead generation and community engagement
- Monitor analytics and report on social media performance, engagement, and reach
- Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand
- Support local SEO efforts, Google Business Profile management, and online reputation monitoring
Customer Communications & Job Liaison
- Serve as the primary point of contact for residential restoration clients throughout the duration of their job
- Provide daily status updates to homeowners regarding job progress, crew scheduling, and next steps
- Ensure a high level of empathy, professionalism, and clarity in all customer interactions
- Coordinate internally with production teams to gather accurate job status information
- Document customer communications and escalate concerns to the appropriate team member promptly
- Collect post-job customer feedback and assist with follow-up satisfaction outreach
Qualifications
Required
- 2+ years of experience in marketing, communications, or a customer-facing coordination role
- Proficiency with social media platforms and content creation tools (Canva, & Meta Business Suite)
- Exceptional written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Reliable, self-motivated, and able to work independently with minimal supervision
Preferred
- Experience in the restoration, construction, insurance, or home services industry
- Familiarity with CRM or job management platforms
- Experience managing social media or marketing for multiple locations or brands
- Background in client-facing project communication
Compensation: $40,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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