Operations Manager
Full Time • Temporarily Remote - US
Benefits:
- Bonus based on performance
- Flexible schedule
- Opportunity for advancement
- Paid time off
Company Overview
At Voda Cleaning & Restoration of Northeast Sacramento, we specialize in services that keep homes and businesses clean, safe, and free from damage. Our services include carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water and storm damage restoration, mold mitigation, air duct cleaning, and odor removal.
We are a growing franchise focused on delivering exceptional customer service, building strong referral relationships, and creating efficient operational systems from the ground up.
Our #1 priority is to provide consistent, high-quality, and reliable home services to our neighbors and local community. We are looking for people that are passionate about their work, and who will put the client first every time. Our business philosophy is to do good work, and the referrals will follow. If you want to be part of a family-oriented team, who values your growth as much as you do, we welcome you to submit an application to join our growing team.
Benefits & Perks
At Voda Cleaning & Restoration of Northeast Sacramento, we specialize in services that keep homes and businesses clean, safe, and free from damage. Our services include carpet and floor cleaning, upholstery cleaning, tile and grout cleaning, water and storm damage restoration, mold mitigation, air duct cleaning, and odor removal.
We are a growing franchise focused on delivering exceptional customer service, building strong referral relationships, and creating efficient operational systems from the ground up.
Our #1 priority is to provide consistent, high-quality, and reliable home services to our neighbors and local community. We are looking for people that are passionate about their work, and who will put the client first every time. Our business philosophy is to do good work, and the referrals will follow. If you want to be part of a family-oriented team, who values your growth as much as you do, we welcome you to submit an application to join our growing team.
Benefits & Perks
Fast-Paced, Growth-Focused Environment
Generous PTO
Attractive Commission Structure
Opportunity for Growth as Business Expands
Generous PTO
Attractive Commission Structure
Opportunity for Growth as Business Expands
Operations Manager Job Summary
The Operations Manager plays a key role in supporting daily business operations, customer relationships, and administrative coordination. This position blends operations, sales support, customer service, and administrative responsibilities to help drive growth and ensure smooth service delivery.
This is an ideal role for someone who enjoys wearing multiple hats, building systems, and helping grow a business. The Operations Manager will support scheduling, customer communication, referral relationship development, reporting, and operational coordination.
This is an ideal role for someone who enjoys wearing multiple hats, building systems, and helping grow a business. The Operations Manager will support scheduling, customer communication, referral relationship development, reporting, and operational coordination.
Responsibilities
Operations & Scheduling
Operations & Scheduling
- Support daily operations of cleaning and restoration services
- Coordinate job scheduling and technician assignments
- Ensure projects are tracked and completed efficiently
- Assist with quality control follow-ups and customer satisfaction
- Maintain job documentation, work orders, and service records
Sales & Relationship Development
- Identify and support outreach to potential referral partners
- Maintain and grow relationships with property managers, insurance agents, and local businesses
- Conduct phone and in-person outreach to build referral partnerships
- Track sales outreach activity and maintain referral database
- Assist with networking events and community outreach efforts
- Support customer retention and follow-up communication
Administrative & Business Support
- Maintain customer contact database and CRM system
- Assist with reporting, including weekly and monthly metrics
- Support inventory tracking and supply coordination
- Assist with vendor coordination and service providers
- Help maintain operational documentation and procedures
- Provide general administrative and office support
Customer Experience
- Serve as a point of contact for customers
- Assist with intake calls and service coordination
- Ensure excellent customer communication throughout projects
- Address customer concerns and escalate when needed
Qualifications
- 2–5 years of experience in operations, sales, administrative, or customer service roles preferred
- Experience in service-based industries (cleaning, restoration, home services, construction, or similar) preferred
- Experience working in small or growing businesses is a plus
Skills & Competencies
Strong organizational and time management skills
Excellent communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset and ability to work independently
Customer-focused and detail-oriented
Comfortable working in a growing, evolving environment
Strong organizational and time management skills
Excellent communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset and ability to work independently
Customer-focused and detail-oriented
Comfortable working in a growing, evolving environment
Technical Skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with CRM or scheduling software preferred
Ability to learn franchise systems and operational software
Preferred Skills (But Not Required)
Experience in restoration or cleaning industry
Sales or networking experience
Basic understanding of operations or project coordination
Schedule
32hrs/week, additional work time may become available based on need
Some flexibility in schedule
Occasional networking events or meetings may occur outside typical hours
Growth Opportunity
This role is designed to grow as the business expands, with potential future advancement as the business grows.
Additional Compensation
Quarterly Bonus: 5% of quarterly gross profit if margin exceeds 50%
Annual Bonus: Based on achieving company-wide KPIs (e.g., customer satisfaction, employee retention, operational targets)
Apply now and let's embark on this thrilling journey together, making spaces shine and restoring lives with the power of Voda Cleaning and Restoration!
This position is temporarily remote.
Compensation: $30.00 - $40.00 per hour
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.
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Competitive Compensation
Career Advancement Opportunities
Fast Paced Work Environment
Health Benefit Options
Hands on Training for all skill levels