Onboarding Coordinator
Full Time • Midlothian
Responsive recruiter
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton is hiring an Onboarding Coordinator for our Midlothian, VA office.
For more than 38 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.
For more than 38 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters.
As deemed one of the Top Workplaces in Richmond and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage “Like it never even happened.” Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment.
As an Onboarding Coordinator, you would be responsible for supporting the full employee onboarding lifecycle, ensuring new hires are equipped for success and remain compliant with organizational standards.
Key Responsibilities
- Prepare for onboarding sessions, coordinating with training staff to support class facilitation and training events, and managing accurate training and safety documentation.
- Ensure clear communication with the Training Supervisor on all onboarding statuses
- Collaborate active participation in professional and personal development, and a commitment to a welcoming onboarding experience across all settings.
- Serve as the primary point of contact for new hires following offer acceptance through Day One.
- Coordinate new hire orientations.
- Ensure completion of required onboarding paperwork and compliance tasks.
- Enroll new hires in required training courses
- Track completion of onboarding and compliance training
Position Requirements
- Flexibility is essential, as the role also encompasses recurring and ad hoc tasks to meet evolving business needs
- Superb communication and relationship building skills, with ability to professionally interact with SERVPRO employees and vendors.
- Ability to multi‐task, with a strong attention to detail.
- Ability to learn new software and adapt to new programs.
- Capability to work in a fast‐paced, team‐oriented office & field crew.
- Proficiency in Microsoft 365 (i.e., Outlook, Word, Excel, SharePoint)
Formal Education/Training
- High school diploma or equivalent (GED)
Skills/Physical Demands/Competencies
This is a largely sedentary role in an office environment, though walking and/or standing throughout the day is required. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full‐time position working 7:30 AM – 4:30 PM, Monday through Friday, requiring regular and reliable onsite attendance. Travel, including overnight travel, is required for this position. This position may require longer hours and some flexibility in hours may be needed, depending upon the business needs. Position will require periodic visits to Franchise location(s) outside of Employee’s standard work location.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full‐time position working 7:30 AM – 4:30 PM, Monday through Friday, requiring regular and reliable onsite attendance. Travel, including overnight travel, is required for this position. This position may require longer hours and some flexibility in hours may be needed, depending upon the business needs. Position will require periodic visits to Franchise location(s) outside of Employee’s standard work location.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Compensation: $21.00 - $23.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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