Content Technician
Full Time • Frisco
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Free uniforms
- Health insurance
- Help or transport service
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Relocation bonus
- Stock options plan
- Training & development
- Vision insurance
- Wellness resources
Content Technician
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPRO’s high standards of quality, safety, and customer service are met.
Key Responsibilities
Contents Restoration Operations
- Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs
- Assess damaged contents and follow appropriate restoration methods as directed
- Accurately inventory, label, document, and photograph customer belongings
- Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures
- Handle customer contents with care and help return items to pre-loss condition whenever possible
Team Support
- Work closely with supervisors and team members to complete jobs efficiently
- Follow daily work assignments and meet productivity expectations
- Comply with SERVPRO standards, safety protocols, and company policies
- Communicate effectively with team members regarding job progress and needs
Customer Service
- Interact professionally and empathetically with customers during stressful situations
- Answer basic customer questions regarding contents handling and restoration processes
- Represent the SERVPRO brand positively on every job site
Documentation & Compliance
- Complete job documentation accurately and on time (inventory lists, job notes, photos)
- Coordinate with production management and office staff as needed
- Perform work in accordance with industry standards (IICRC guidelines when applicable)
Safety & Equipment
- Follow all safety procedures and properly use required PPE
- Assist in maintaining contents cleaning equipment, vehicles, and storage areas
- Report equipment issues or safety concerns promptly
Qualifications
- High school diploma or equivalent (required)
- Previous experience in contents restoration, moving, warehousing, or cleaning preferred
- Strong organizational and time-management skills
- Ability to lift, carry, and move contents (up to 50 lbs)
- Valid driver’s license with a clean driving record
- Comfortable using mobile apps, inventory systems, and basic computer programs
Skills & Attributes
- Strong attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet deadlines
- Problem-solving mindset
- Professional, dependable, and team-oriented
Work Environment
- On-call availability may be required for emergency response
- Work performed in residential and commercial properties affected by water, fire, or mold damage
Why Join SERVPRO of South Frisco?
- Opportunity for growth within a respected restoration franchise
- Hands-on role with a supportive team
- Meaningful work helping customers recover after disasters
Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?
We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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