Contents Cleaning & Pack-Out Supervisor
Full Time • Frisco
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Free uniforms
- Health insurance
- Help or transport service
- Home office stipend
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Stock options plan
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Contents Cleaning & Pack-Out Supervisor
SERVPRO of South Frisco
SERVPRO of South Frisco is seeking a reliable, detail-oriented Contents Cleaning & Pack-Out Supervisor to lead and oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and upholding SERVPRO’s high standards for quality, safety, and customer care.
Key Responsibilities
Contents Operations
- Supervise and coordinate contents jobs including pack-outs, cleaning, storage, and pack-backs
- Evaluate damaged contents and determine appropriate cleaning and restoration methods
- Ensure accurate inventory, labeling, documentation, and photo records
- Oversee on-site and off-site contents cleaning, deodorization, and storage procedures
- Ensure all contents are handled carefully and returned in pre-loss condition whenever possible
Team Leadership
- Lead, train, and mentor contents technicians
- Assign daily tasks and monitor productivity, job progress, and timelines
- Ensure compliance with SERVPRO standards, safety protocols, and company policies
- Communicate expectations clearly and provide coaching and performance feedback
Customer Service
- Communicate professionally and empathetically with customers during stressful situations
- Explain contents handling, cleaning, and restoration processes clearly
- Maintain a positive and professional SERVPRO brand presence on every job site
Documentation & Compliance
- Complete job documentation accurately and on time (inventories, job notes, photos)
- Coordinate with production managers, office staff, and insurance adjusters
- Ensure all work meets industry standards and IICRC guidelines when applicable
Safety & Equipment
- Enforce safety procedures and proper use of PPE
- Maintain contents cleaning equipment, vehicles, and storage areas
- Report equipment issues, damages, or safety concerns promptly
Qualifications
- High school diploma or equivalent (required)
- Experience in contents restoration, moving, warehousing, or cleaning preferred
- Prior supervisory or team leadership experience strongly preferred
- Strong organizational, time-management, and problem-solving skills
- Ability to lift, carry, and move contents up to 50 lbs
- Valid driver’s license with a clean driving record
- Comfortable using mobile apps, inventory systems, and basic computer software
Skills & Attributes
- Strong attention to detail
- Excellent communication and customer service skills
- Ability to manage multiple jobs and deadlines
- Professional, dependable, and team-oriented mindset
Work Environment
- On-call availability may be required for emergency response
- Work performed in residential and commercial properties affected by water, fire, or mold damage
Why Join SERVPRO of South Frisco?
- Growth opportunities within a respected restoration franchise
- Hands-on leadership role with a supportive, experienced team
- Meaningful work helping customers recover after unexpected disasters
Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?
We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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