Restoration and Mitigation Manager
Full Time • Salem
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Job Title
Mitigation Manager (Multi-Site) – SERVPRO
Locations
Manchester, NH and Salem, MA • On-site • Regular travel between locations
Employment Type
Full-Time
Schedule
Monday–Friday (core hours) • After-hours/on-call rotation leadership
Compensation
Base: $95,000–$120,000
Bonus: Up to 20% based on KPM performance
Package: Company vehicle + fuel card, laptop, mobile
Benefits: Health/Dental/Vision • 401(k) with match • PTO/Holidays • Paid training • Career growth
Bonus: Up to 20% based on KPM performance
Package: Company vehicle + fuel card, laptop, mobile
Benefits: Health/Dental/Vision • 401(k) with match • PTO/Holidays • Paid training • Career growth
About the Role
Lead mitigation operations for SERVPRO across our Manchester, NH and Salem, MA locations. You’ll manage Project Managers, Crew Chiefs, Technicians, and our Facility Supervisor, driving speed, quality, safety, and customer satisfaction for water, fire, and mold mitigation.
What You’ll Lead
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People: Hire, coach, and performance-manage PMs and field teams; build bench strength and elasticize capacity for large scale events.
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Operations: Standardize professional and efficient operating procedures.
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Scheduling/Dispatch: Align crews/equipment; manage on-call; ensure rapid response.
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Financials: Own job gross margin, labor/equipment utilization, materials, and billing readiness.
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Quality/Compliance: IICRC/OSHA/Carrier standards met on every job; safety-first culture.
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Customers/Carriers: Proactive communication with property owners, adjusters, and program partners. Drive 5-star Google reviews.
Must-Have Qualifications
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5+ years restoration mitigation experience and 2+ years leading PMs/field teams.
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IICRC WRT required; ASD preferred (FSRT/AMRT a plus).
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Xactimate proficiency (scope, sketch, line items, documentation).
- Valid driver’s license; able to travel between NH and MA.
Success in the First 6 Months
- Predictable schedules; cycle time down and WIP clean. Stable and adequate production staff capacity.
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Gross margin at target; rework minimized.
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Documentation (logs, photos, signatures) billing-ready within 48 hours of completion.
- Safety/compliance incidents: zero. Facilities organized, neat and all equipment/vehicles operational
Apply Now
Submit your resume. In a brief note, share how you improved cycle time and margin while developing a strong production team.
Equal Opportunity Employer. We value a respectful, inclusive workplace.
Compensation: $95,000.00 - $145,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Career Development
Service to the Community
Being Part of a Team
Stability & Growth