- Daily monitoring of dashboards, assignment of Estimators, and addressing issues.
- Oversight of Service Fusion adherence, Workcenter Job Files completeness, and estimate approval process.
- Collaboration with Quality Control Analyst for education and regular estimate reviews.
- Review of large estimates and understanding of full scope of the construction process, both residential and commercial.
- Management of TPA documentation, NAPA, and CAPA compliance.
- Ensuring compliance with process controls to prevent financial and legal issues.
- Weekly one-on-one meetings, Administrative Scorecard and Estimator Scorecard reviews.
- Monthly in-person office visits, group meetings, and Team Wall meeting preparation.
- Bi-weekly payroll review, staying current on industry changes, and increasing industry knowledge.
- As needed, ensure staffing and training, participate in ad hoc projects, lead employee training, conduct performance reviews, implement macros, and improve overall estimate processes.
- Workload breakdown will be 80% in office (onsite position) and 20% in field.
- Capability of growing company portfolio in each market.
- Familiarization with the insurance industry pertaining to restoration and or construction services is preferred.
- 3 - 5+ years previous construction estimating and/or insurance adjusting experience
- Experience managing at least 4+ direct reports
- Superb customer service track record
- Excellent written and oral communication
- Proficient use of Xactimate™ and/or Symbility estimating software (required)
- Critical thinking and problem-solving skills
- Attention to detail and the ability to analyze data
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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