Emergency Services
Restoration Sales & Customer Coordinator
Full Time • Clearwater
Position: Experienced Restoration Sales & Customer Coordinator
Company: Disaster Recovery Pros
Location: Tampa Bay Area (In-Office, Full-Time, Permanent)
Pay Range: $20-$25 per hour
Benefits: Health, Dental, and Vision Insurance, PTO, Paid Holidays
Company: Disaster Recovery Pros
Location: Tampa Bay Area (In-Office, Full-Time, Permanent)
Pay Range: $20-$25 per hour
Benefits: Health, Dental, and Vision Insurance, PTO, Paid Holidays
About Us
Disaster Recovery Pros is a leading provider of emergency restoration services, specializing in water damage restoration, mold remediation, fire cleanup, and reconstruction. We’re looking for someone with experience supporting sales teams in the residential restoration industry, helping daily operations run smoothly and ensuring great customer service.
Key Responsibilities
• Serve as the primary in-office point of contact for clients, addressing inquiries and providing updates on residential restoration projects.
• Coordinate scheduling and communication between clients, field teams, management, and sales representatives.
• Ensure client satisfaction by resolving concerns promptly and professionally, fostering positive relationships to support repeat business and referrals.
• Maintain accurate records of client interactions, project details, and sales leads in company CRM systems and Excel.
• Assist the sales team by identifying upselling opportunities and communicating client needs to support tailored service offerings.
What We Offer
• Competitive hourly pay ($20-$25/hr) with potential for performance-based bonuses tied to client satisfaction and sales outcomes.
• Health, dental, and vision benefits.
• Paid holidays (6 days per year) and PTO.
• Competitive hourly pay ($20-$25/hr) with potential for performance-based bonuses tied to client satisfaction and sales outcomes.
• Health, dental, and vision benefits.
• Paid holidays (6 days per year) and PTO.
Who We’re Looking For
• A customer-focused professional with experience in residential client service, sales administration, or coordination roles.
• Strong communication and organizational skills.
• Must be computer literate with proficiency in CRM systems and Microsoft Excel.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with Albi Restoration software is preferred but not required.
• Proven experience or strong interest in supporting sales initiatives, such as identifying client needs and contributing to revenue growth.
Compensation: $20.00 - $25.00 per hour
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.
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Great Company Culture
Fully paid Insurance Benefits (Vision/Dental/Medical)
Company Gym, Activities, Celebrations, Stocked Break Room
Flexible schedules