*This position requires the candidate to be located in the Harrisburg West area.*

SERVPRO's former Franchise of the Year, Team Wall, is looking for our next great hero!

Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

SERVPRO Team Wall is seeking a seasoned accounts sales professional with plenty of hustle, adaptability, resilience, and drive. If you this sounds like you, you may be able to further your career with the SERVPRO - Team Wall.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Summary:
SERVPRO Team Wall is seeking a dedicated and organized Account Manager to manage and grow commercial customer relationships by providing exceptional customer service throughout the lifecycle of each project. The Account Manager will work closely with clients, ensuring seamless communication between internal teams and client stakeholders from the initial site inspection to project completion.

In this role, you will be responsible for overseeing client relationships, attending estimate appointments, delivering estimates, troubleshooting issues, and ensuring that SERVPRO Team Wall is represented with the highest standard of integrity. You’ll collaborate cross-functionally with Business Development Managers, Production Managers, and other internal team members to ensure customer satisfaction and successful project execution. Occasional out-of-town travel may be required.

Key Responsibilities:

Customer Liaison: Act as the main point of contact for clients, handling all communications and ensuring smooth project progress.
Estimate and Proposal Management: Attend estimate appointments, deliver estimates, and follow up with clients to secure project approval.
Job Oversight: Monitor project progress through the Custom Dashboard and ensure all relevant updates are communicated to clients.
Reporting: Compile and distribute detailed field reports for each assigned job, ensuring all necessary information is provided to both clients and internal teams.
Check-In Calls: Conduct mid-point and end-point check-in calls with clients to exceed expectations and address any potential issues.
Invoicing & Accounts Receivable: Deliver invoices to clients and work closely with the accounting team to ensure timely payments.
Relationship Building: Conduct on-site job visits and maintain regular communication with clients to build strong, long-term relationships.
Database Management: Maintain accurate and comprehensive records of client details, ensuring that all contacts and information are up-to-date.
Collaboration & Meetings: Attend daily morning WIP meetings, bi-weekly team meetings, and participate in regular one-on-one meetings with leadership.

Qualifications:

Strong communication, presentation, and organizational skills.
Thorough knowledge of SERVPRO Team Wall’s production and administrative processes.
Ability to work collaboratively across teams and manage multiple projects simultaneously.
High degree of professionalism and integrity in all communications and interactions.
Proficiency with technology and a willingness to learn and master SERVPRO applications.
Experience in customer service, project management, or account management roles is preferred.

Company Benefits:

401k +matching
Medical/Dental/Vision
Generous PTO policy
Training & Development

Flexible work from home options available.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

(if you already have a resume on Indeed)