· Identify and remove barriers to successful completion of overall projects.
· Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers, and customers.
· Answer phones and handle incoming calls.
· Assemble emergency services estimates.
· Develop customer material allowances and selection sheets.
· Complete and track contracts, invoices, submittals, and estimates.
· Provide timely project status updates to Project Manager.
· Maintain project work schedules and files.
· Collect production daily site reports.
· Prepare change orders and supplements.
· Purchase materials and schedule deliveries.
· Facilitate customer warranty and satisfaction survey.
· Secure client payment.
· Attend and assist in conducting company meetings.
· Perform production work as necessary.
Working Relationships and Scope
· Coordinates with Marketing for follow-up and job evaluation with customers.
· Coordinates with customer and administration function for timely collection of project payment.
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.
Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.
Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.
What We Offer :
- Competitive Pay
- Work with a growing company
- Advancement Opportunities
- Bonus Opportunities
- Employee Referral Program
- PTO (Vacation and Sick)
- Paid Holiday
- 401K
- Paid Training
Restoration Support to Help You Get Your Normal Back
At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.
Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.
What We Do
Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.
(if you already have a resume on Indeed)