Position Summary/Purpose

Support multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.

Assist in the coordination, scheduling, and facilitation of the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition.

Primary Duties and Responsibilities

· Support, facilitate, and coordinate the work of multiple project teams and Project Manager.
· Identify and remove barriers to successful completion of overall projects.
· Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers, and customers.
· Answer phones and handle incoming calls.
· Assemble emergency services estimates.
· Develop customer material allowances and selection sheets.
· Complete and track contracts, invoices, submittals, and estimates.
· Provide timely project status updates to Project Manager.
· Maintain project work schedules and files.
· Collect production daily site reports.
· Prepare change orders and supplements.
· Purchase materials and schedule deliveries.
· Facilitate customer warranty and satisfaction survey.
· Secure client payment.

Additional Duties and Responsibilities

· Maintain project files.
· Attend and assist in conducting company meetings.
· Perform production work as necessary.

Decision Rights and Authority

· Schedule delivery of materials from external vendors.

Working Relationships and Scope

· Establishes collaborative relationships among project and constituent groups.
· Coordinates with Marketing for follow-up and job evaluation with customers.
· Coordinates with customer and administration function for timely collection of project payment.

Performance Competencies

· Oral Communication
The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.

· Written Communication
Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.

· Team Building
Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.

· Planning and Organizing
Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers.

· Customer Focus
Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.

· Technology
Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Qualifications – Knowledge, Skills, and Abilities

· Education and Experience

High school diploma (or GED) plus three (3) to five (5) years of experience working in construction or restoration industry.

· Financial Reports and Budgeting

Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting. Ability to review completed job costing, assess performance, and identify areas for improvement.

· Technical Skills

Proficient technical skills, experience, and certification in the areas of service the company provides.

· Mathematical Skills

Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.

· Negotiation Skills

Wins by creating advocates, not enemies, when negotiating.

· Computer Skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus.

· Listening Skills

Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

· Certificates, Licenses, and Registrations

None required for this position.

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Working Conditions

· The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.

· Noise level in the work environment is moderate to high.

What We Offer :

Competitive Pay
Work with a growing company
Advancement Opportunities
Bonus Opportunities
Employee Referral Program
PTO (Vacation and Sick)
Paid Holiday
401K
Paid Training

Compensation: $20.00 - $25.00 per hour

Restoration Support to Help You Get Your Normal Back

At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.

Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.

What We Do

Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.

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