Customer Success Advisor
Full Time • Livonia
Benefits:
- 401(k)
- Competitive salary
- Health insurance
**About Us:**
At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.
**Job Description:**
We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.
**Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone and email.
- Identify and resolve service issues by providing accurate information and effective solutions.
- Maintain up-to-date knowledge of our services and promotions.
- Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
- Follow up with customers to ensure their issues and needs are resolved.
- Collaborate with team members to improve processes and enhance the customer experience.
- Gather customer feedback and report common issues to management for continuous improvement.
- Support customers such as order processing, account information, and troubleshooting assistance.
**Requirements:**
- Previous experience in a customer service or support role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a detail-oriented mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with CRM systems and basic computer skills.
- A positive attitude, patience, and empathy when dealing with customers.
- A high school diploma or equivalent.
**Benefits:**
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- Paid time off.
- Friendly and supportive team environment.
Compensation: $16.00 - $20.00 per hour
WORKING AT ONE WAY
What unites Oneway employees across teams and geographies is that we are all striving to delight our customers and make their lives easier.
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible, it isn't easy, but we embrace this challenge every day.
By working together on behalf of our communities and customers, we are building the future one innovative service, and idea at a time.
Are you ready to embrace the challenge? Come build the future with us.
COMPANY OVERVIEW
At ONEWAY PROPERTY RESTORATION our restoration specialists are number #1 in the restoration industry. We are one of the largest professional full-service restoration firms in the U.S. and we are looking for great people like you !!!
Come build the future with us. We are always looking for talented quick learners who have a “Ready to do whatever it takes attitude.” We offer great benefits and careeer advancement opportunities. You will love our amazing team full of passion, energy, and drive.
OUR MISSION
To continue our legacy of being a leader and innovator in the carpet cleaning and restoration industry and to provide the opportunity for entrepreneurs to experience the dream of franchise ownership.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Way Property Restoration Corporate.
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Career Advancement
Highly Competitive Pay
Bonuses & Incentives
Being Part of a Fun Team
Personal & Professional Development
Great Benefits Package