- Manage the customer experience and overall customer satisfaction.
- Manage the client experience and overall client satisfaction.
- Provide priority response to potential customers.
- Develop scope of work for projects and review estimates.
- Negotiate customer and/or client approval of project scope and estimate.
- Schedule crews and resources to provide service on active projects.
- Coordinate and oversee the production of services with crews and subcontractors.
- Document and/or review job file to support the services provided.
- Maintain communication with internal and external stakeholders.
- Manage production expenses.
- Manage equipment and materials (assets).
- Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
- Train production personnel.
- Recruit production personnel.
- Manage production personnel.
- Continued development of leadership and management skills, as well as restoration expertise.
- Other tasks/duties as required by the employer.
- Minimum 3 years of experience in operations.
- Minimum 1 year management and/or supervisory experience.
- Strong interpersonal skills, leadership skills, and management skills.
- Strong communication skills, oral and written.
- Experience in mitigation, cleaning, and restoration, preferred.
- Minimum of high school diploma or equivalent; associates degree or bachelor’s degree strongly preferred.
- Current industry certifications strongly preferred.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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