Do you love helping people through difficult situations?

If so, this is a great opportunity to join our company as a Restoration Project Coordinator. In this position you will be making a difference each and every day.  We’re seeking someone who is great on the phone, has excellent communication skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated, organized and have superb interpersonal skills, you could thrive in this environment. 

Our ultimate candidate is proactive, service industry experienced, and enjoys providing excellent service to both teammates and customers. If you are highly dependable, driven by providing an exceptional customer service experience, and want to join a winning team then we would like to meet you!

What you will own & improve:

1.    Customer Service: You will be responsible for receiving customer calls, professionally communicating our company services, and ensuring we provide excellent customer service.

 

2.    Dispatching & Scheduling: You will be responsible for dispatching field technicians to new projects, entering dispatch information into our software systems and assisting in coordinating the company’s daily schedule.

 

3.    Sales Support: You will be responsible for responding to customer inquiries about existing proposals and to follow up on assigned pending job leads.  

4.    Project Coordination:  You will be responsible for creating & sending proposals, maintaining external communication with our clients, internal communication with our team and confirming all project documentation is accurate and complete. 

 
What you should already know:

1.    How to effectively communicate with people to ensure you provide prompt, accurate and efficient service

 

2.    How to utilize technology to organize & access information, prepare accurate documentation and maintain strong attention to detail. 

 

3.    How to operate in a deadline driven, team-oriented environment while remaining calm & professional in stressful situations.

 

4.    Office related experience in the restoration industry (or any service industry) is desired but not required.  A customer service focused, upbeat team player with a can-do attitude who is looking to become a part of a great team is desired and required!

 
What you will receive

1.    Base Salary of $40,000 - $45,000 per year based on industry experience + the opportunity for an annual bonus.

 

2.    Benefits that include health, dental and vision insurance to take care of you today and a 401K plan with a company match to help plan for your future.

 

3.    Everyone needs time away from work, so we offer PTO and paid company holidays.

 

4.    Training opportunities to develop both industry knowledge and soft skills such as management & leadership

 

Remember, if we need to ask you to stay organized, pay attention to detail, demonstrate great work ethic or deliver outstanding customer service, this role is not for you.