Administrative Assistant

The administrative assistant role at SERVPRO involves a combination of general office management and industry-specific coordination to support fire and water restoration projects. Because franchises are independently owned, specific duties vary by location, but standard responsibilities for 2026 typically include:

Primary Responsibilities

Job & Crew Coordination: Receiving and dispatching lead calls and job referrals while coordinating crew schedules to ensure a timely response to emergencies.
Documentation & File Management: Managing "Work-in-Progress" (WIP) boards, completing internal job file quality reviews, and preparing job paperwork for estimators.
Customer Service: Acting as the first point of contact for clients in high-stress disaster situations, providing professional assistance via phone and email.
Administrative Support: Performing fundamental daily tasks such as data entry, filing, and preparing correspondence.

Requirements & Skills

Experience: Most locations prefer 2+ years of administrative or office-related experience.
Education: A minimum of a high school diploma or GED is standard.
Software Proficiency: Strong skills in Microsoft Office (Word, Excel, Outlook) are required. Familiarity with industry-specific software like Xactimate.
Soft Skills: Must be a "serious multi-tasker" capable of remaining calm and professional during tense situations.

Working Conditions

Schedule: 40 hours/week in person with shifts between 8 a.m. and 5 p.m. non negatable

Pay Rate $18

Competitive pay based on Servpro experience

is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02.21

Compensation: $18.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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