Benefits:

Paid time off
Training & development
Competitive salary

Position Overview

The Restoration Project Manager & Estimator oversees restoration projects from initial inspection and damage assessment through estimating, project execution, and completion. This role combines project management, field operations, insurance estimating, team leadership, and customer service to ensure projects are completed safely, efficiently, accurately, and profitably.

The position requires experience in residential and commercial property restoration involving water, fire, smoke, wind, and other property damage. The individual will prepare mitigation and reconstruction estimates using Xactimate, coordinate field crews, monitor project progress, maintain accurate documentation, and communicate with customers, insurance adjusters, and internal teams.

Xactimate experience is mandatory. Candidates must demonstrate hands-on proficiency during the screening process. Applicants without Xactimate experience will not be considered.

Key Responsibilities

Project Management: Manage restoration projects from initial inspection through completion, including damage assessment, mitigation, drying, demolition, and reconstruction coordination. Develop work plans with crew chiefs and lead technicians and ensure work meets company standards.
Estimating and Cost Control: Conduct onsite inspections and prepare, review, and revise accurate mitigation and reconstruction estimates using Xactimate. Evaluate labor, materials, equipment, repairs, and project costs in accordance with applicable IICRC standards, company procedures, and insurance carrier requirements.
Documentation and Compliance: Maintain complete project records, including photographs, job notes, signed documents, drying records, labor and equipment usage, materials, and other billable activities. Use required mobile applications and operating systems to document progress and support accurate invoicing and insurance reimbursement.
Customer and Insurance Communication: Serve as the primary liaison among customers, insurance companies, adjusters, and internal teams. Provide timely updates on project status, scope changes, estimate revisions, timelines, and next steps while addressing questions and resolving concerns professionally.
Team Leadership and Safety: Supervise and support restoration technicians, coordinate with field personnel, promote quality workmanship and accountability, and ensure compliance with job-site safety requirements.

Qualifications and Requirements

High school diploma or equivalent required; college degree preferred.
Required: Hands-on Xactimate experience, including the ability to demonstrate proficiency during candidate screening.
Experience in property restoration, insurance restoration, construction estimating, or a related field.
Proficiency with tablets, mobile devices, and project documentation software.
Strong organizational, communication, and problem-solving skills, with the ability to manage multiple projects, prioritize deadlines, and work independently or collaboratively.
Valid driver's license and satisfactory driving record.
Availability for assigned on-call rotations, after-hours needs, and emergency response.

Preferred Certifications

WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician

Physical Demands and Working Conditions

Frequently lift, carry, push, pull, or otherwise move objects weighing up to 70 pounds.
Follow job-site safety requirements and use appropriate personal protective equipment.
Maintain a flexible schedule as needed for project demands, after-hours availability, emergency response, and on-call responsibilities.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $65,000.00 - $75,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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