Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
401(k) matching
Competitive salary
Dental insurance

Servpro is hiring an Inside Sales Intake Specialist Position!

Benefits

Servpro offers:

Competitive compensation
Superior benefits
Career progression
Professional development

As the Inside Sales Intake Specialist Position serves as the primary point of contact for residential and commercial customers facing emergency property damage. This office-based role combines empathetic customer service with consultative sales to qualify emergency leads, overcome customer objections, and book mitigation or restoration jobs.

Key Responsibilities

Manage Inbound Inquiries: Answer incoming phone calls and digital requests from property owners experiencing water, fire, or mold emergencies.
Qualify & Convert Leads: Assess customer needs through active listening, pitch appropriate restoration services, and convert inquiries into scheduled emergency jobs.
Document Claim Details: Log precise loss information, caller details, and insurance data into the corporate CRM system.
Dispatch Production Teams: Coordinate with local franchise production managers to ensure fast deployment of restoration crews to the loss site.
Collaborate with Sales: Pass specialized or large-loss commercial leads to the field-based Business Development Team for follow-up.
Follow Up: Track open leads and guide property owners through the initial intake funnel to ensure customer satisfaction.

Position Requirements

High school diploma/GED (preferred)
Experience: Minimum of 1–2 years in customer service, call center environments, or inside sales roles.
Communication: Strong active listening skills paired with an empathetic, professional phone demeanor to handle stressed callers.
Sales Aptitude: Ability to implement conversion strategies, overcome pricing or timing objections, and close sales.
Tech Literacy: Proficiency with CRM systems, ticketing software, and fast data entry.
Adaptability: Capability to multitask and stay calm under pressure in a fast-paced, emergency-driven disaster recovery environment.

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development

Service to the Community

Being Part of a Team

Stability & Growth