Project Team Leader / Lead Restoration Technician

• Competitive pay based on experience, certifications, and demonstrated performance
  
  
• Performance-based advancement opportunities
  
  
• Paid training and professional development
  
  
• IICRC certification and continuing-education opportunities
  
  
• Online and mobile training courses
  
  
• Flexible scheduling when operationally possible
  
  
• Company uniforms
  
  
• Opportunity to grow into Project Management, Operations, Estimating, or other leadership roles
  
  
• Meaningful work helping families and businesses recover after property damage
  
  
• Supportive, team-oriented work environment
  
  

• Lead residential and commercial restoration projects from setup through completion
  
  
• Organize crews, equipment, materials, and daily jobsite activities
  
  
• Establish efficient job flow and clearly communicate daily objectives to technicians
  
  
• Perform and supervise water mitigation, structural drying, demolition, cleaning, fire and smoke restoration, mold remediation, odor control, contents handling, and related restoration services
  
  
• Monitor project progress and adjust equipment or work plans as conditions change
  
  
• Ensure work is completed according to PuroClean procedures, industry standards, project requirements, and applicable safety practices
  
  
• Maintain clean, organized, and professional jobsites at all times
  
  

• Serve as a professional on-site representative of PuroClean
  
  
• Explain the restoration process to customers in a clear and respectful manner
  
  
• Provide regular project updates and address customer concerns promptly
  
  
• Treat customers and their property with professionalism, empathy, and care
  
  
• Identify additional legitimate customer needs and communicate appropriate service recommendations
  
  
• Help deliver a world-class customer experience from arrival through project completion
  
  

• Complete job documentation accurately and on time
  
  
• Take and upload required photos throughout the project
  
  
• Record moisture readings, equipment placement, daily monitoring information, notes, customer approvals, and other required documentation
  
  
• Maintain accurate job files using smartphones, tablets, and company software
  
  
• Communicate job progress, challenges, customer concerns, and changes in scope to management
  
  
• Coordinate effectively with office staff, project managers, technicians, subcontractors, and other team members
  
  

• Lead by example on every job
  
  
• Train, coach, and mentor restoration technicians
  
  
• Assign tasks and ensure team members understand the scope of work
  
  
• Hold team members accountable for safety, quality, productivity, documentation, and professionalism
  
  
• Help develop technicians into future lead technicians and project leaders
  
  
• Promote a positive, respectful, and accountable team culture
  
  

• Properly set up, operate, monitor, clean, and maintain restoration equipment
  
  
• Ensure equipment is accounted for when placed and removed from jobsites
  
  
• Maintain clean and organized company vehicles
  
  
• Perform routine vehicle and equipment inspections
  
  
• Report damaged, missing, or malfunctioning equipment promptly
  
  
• Help maintain the warehouse and company facility in an organized and professional condition
  
  

• A strong hands-on leader who is comfortable directing a crew
  
  
• Dependable, punctual, and accountable
  
  
• Professional when interacting with customers
  
  
• Calm and organized in emergency situations
  
  
• Detail-oriented with strong documentation habits
  
  
• Comfortable using smartphones, tablets, and job-management applications
  
  
• Able to manage multiple priorities and deadlines
  
  
• Willing to learn and continue developing professionally
  
  
• Able to coach others while also accepting coaching and feedback
  
  
• Safety-conscious and committed to doing the job correctly
  
  

• 2+ years of restoration, mitigation, construction, remediation, or related field experience preferred
  
  
• Previous experience leading technicians or crews strongly preferred
  
  
• Experience with water mitigation and structural drying strongly preferred
  
  
• Experience with fire/smoke, mold remediation, contents, demolition, or biohazard services is a plus
  
  
• Familiarity with insurance restoration and proper job documentation is a plus
  
  

• WRT – Water Damage Restoration Technician
  
  
• ASD – Applied Structural Drying
  
  
• AMRT – Applied Microbial Remediation Technician
  
  
• Additional IICRC certifications are a plus
  
  

• Valid driver's license and acceptable driving record
  
  
• Ability to reliably report to assigned jobsites throughout the service area
  
  
• Ability to use a smartphone or tablet for job documentation
  
  
• Ability to communicate professionally with customers and coworkers
  
  
• Ability to lift and carry at least 50 lbs.
  
  
• Ability to stand, walk, bend, kneel, climb, and perform physical restoration work for extended periods
  
  
• Ability to work in residential and commercial environments affected by water, fire, smoke, mold, debris, and other property-loss conditions
  
  
• Ability to properly use PPE and follow company safety procedures
  
  
• Ability to participate in an on-call rotation, including occasional evenings, weekends, and holidays when emergency losses occur
  
  

• Completes projects safely and efficiently
  
  
• Keeps job documentation complete and current
  
  
• Communicates before problems become surprises
  
  
• Protects company equipment and vehicles
  
  
• Controls unnecessary labor and material costs
  
  
• Develops technicians into stronger team members
  
  
• Maintains professional and organized jobsites
  
  
• Earns customer trust
  
  
• Takes ownership of assigned projects
  
  
• Consistently represents the PuroClean brand at a high level