Benefits:

Opportunity for advancement
Paid time off
Training & development
Competitive salary

ServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company.

Hands-on experience with Xactimate and Mitigate is required for this position. Candidates should also be familiar with XactAnalysis, restoration documentation standards, insurance carrier requirements and the property damage claims process.

Who Are We?
ServiceMaster Restoration By Simons is a locally owned, family-and-woman-owned restoration company based in Skokie, IL. We are committed to helping our communities rebuild after a disaster, helping businesses get back to work, and helping our neighbors restore their homes to pre-loss conditions. Whether dealing with a burst pipe that impacts one home or a natural disaster that impacts the entire community, we’re by our customer's side 24/7/365 to restores properties and peace of mind.

Required Software Experience

Candidates must have:

Hands-on Xactimate experience — REQUIRED
Hands-on Mitigate experience — REQUIRED
Familiarity with XactAnalysis
Experience with DASH or comparable restoration management software
Experience working with insurance carrier portals and/or TPA programs

Applicants without prior Xactimate and Mitigate experience will not be considered.

What You'll Do

The Claims Coordinator will manage assigned restoration claim files and help move them efficiently from production through insurance review, billing and payment within the required day 10 time frame.

Responsibilities include:

Manage assigned water, fire, smoke, mold, contents and insurance files
Review each claim for completeness and identify missing information
Monitor assigned claims and ensure required tasks are completed within company, carrier and TPA deadlines
Maintain active follow-up so claims do not sit without documented action
Prepare, review and revise Xactimate estimates
Submit and manage claim information through XactAnalysis
Review and maintain Mitigate documentation
Work within DASH and other applicable restoration management platforms
Communicate professionally with insurance adjusters and carrier representatives
Follow up on estimates awaiting carrier review or approval
Prepare and support supplements
Respond to adjuster requests for documentation
Review carrier reductions and estimate discrepancies
Help resolve scope, pricing and documentation issues
Track outstanding invoices and insurance payments
Maintain detailed claim notes and communication records
Help move completed jobs through final documentation, billing and payment

Photo Organization & Documentation
The Claims Coordinator will also be responsible for maintaining complete, organized and submission-ready photo and documentation files.

Responsibilities include:

Review photos submitted by technicians and project managers
Organize and label photos by job, room, area and phase of work
Upload photos into DASH, Mitigate, XactAnalysis and applicable carrier or TPA systems
Confirm photos support the work being estimated and invoiced
Identify missing or inadequate photographs
Request additional documentation from the field team when needed
Organize moisture records, drying documentation and equipment logs
Upload signed authorizations, completion documents, estimates and invoices
Maintain clean and organized electronic claim files
Perform a final quality review before a file is considered complete

Timeliness & Accountability

Completing claim requirements on time is a critical responsibility of this position.

The Claims Coordinator is expected to monitor deadlines, complete uploads promptly, keep Mitigate and XactAnalysis requirements current, follow up consistently with adjusters and prevent files from becoming stagnant.

Delays outside the Claims Coordinator's control should be clearly documented with timely follow-up.

A qualifying file must have all applicable photos, Mitigate documentation, XactAnalysis requirements, estimates, invoices, drying documentation, signed documents and communication records completed and organized.
Simply changing a job status to “closed” does not qualify. The file must be complete, accurate, organized and timely.

Why Work With Us?

ServiceMaster Restoration By Simons is a locally owned, family- and woman-owned restoration company based in Skokie, Illinois.
We specialize in water damage restoration, fire and smoke cleanup, mold remediation, contents restoration, and specialty cleaning.

Compensation: $24.00 - $28.00 per hour

ServiceMaster Restoration By Simons, a woman-owned and family-run water and fire damage restoration and specialty cleaning business, proudly serves the greater Chicago metropolitan area in Cook, Lake and DuPage counties. ServiceMaster Restoration By Simons is the Chicago-area company of choice for commercial and residential disaster restoration, re-construction, and specialized cleaning. Our expert staff handles large and small insurance losses and works closely with insurance adjusters, managers, building owners, developers, homeowners, and renters. We are a proud recipient of the 2020 Better Business Bureau Torch Award for marketplace ethics.

This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

Apply here.

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Do you have at least 1 year of experience working with insurance claims, medical claims, workers’ compensation claims, or a closely related claims process?*

Have you previously used a claims management system, insurance software, or case-management system to enter, update, or track claims?*

This position requires frequent and accurate data entry. Are you comfortable entering and reviewing a high volume of claim information while maintaining accuracy?*

Are you comfortable reviewing claim documents, identifying missing information, and following up with customers, providers, adjusters, or other parties to obtain it? *

Does your previous experience include communicating professionally with customers, insurance companies, providers, adjusters, or other external parties by phone and email?*

Are you proficient with Microsoft Office, including Outlook, Word, and Excel?*

Are you legally authorized to work in the United States without requiring current or future employer sponsorship?*

Are you able to work the required schedule for this position, including [insert hours/days]?*

Our Brand Offers:

*Varies by location.

Competitive Compensation

Paid Time-Off*

Flexible Schedules