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Position Overview

Voda Cleaning & Restoration is seeking a highly motivated and organized Office Assistant – Revenue, Marketing & Business Development Coordinator whose primary focus is converting incoming leads into booked appointments while supporting marketing and business development initiatives that drive company growth. This role serves as the first point of contact for customers, manages lead follow-up efforts, supports referral partner relationships, coordinates local marketing activities, and helps maximize revenue opportunities across our cleaning and restoration divisions.

About Voda Cleaning & Restoration

Voda Cleaning & Restoration specializes in water damage restoration, mold remediation, fire and smoke damage restoration, carpet cleaning, upholstery cleaning, tile and grout cleaning, and specialty cleaning services. We are committed to delivering exceptional customer service and helping homeowners and businesses recover quickly and effectively from property damage.

Lead Management & Revenue Generation

· Answer incoming phone calls, website inquiries, and customer requests promptly and professionally.

· Convert inbound leads into scheduled inspections, estimates, and service appointments.

· Follow up with unbooked leads and estimate opportunities to maximize conversion rates.

· Maintain accurate customer and lead records in CRM and scheduling systems.

· Identify opportunities to cross-sell and upsell cleaning and restoration services.

· Track lead sources and customer interactions.

Marketing & Business Development Support

· Assist with local marketing campaigns, community outreach efforts, and promotional activities.

· Coordinate and schedule social media content.

· Support customer review generation and reputation management initiatives.

· Assist with email marketing campaigns and customer communications.

· Coordinate company participation in networking events and community events.

Business Development & Relationship Management

· Assist in identifying and developing new business opportunities within residential and commercial markets.

· Support outreach efforts to property managers, insurance agents, real estate professionals, facility managers, plumbers, HVAC contractors, and other referral partners.

· Coordinate follow-up communications with prospective referral sources and strategic partners.

· Maintain and update referral partner and prospect databases.

· Schedule and support business development meetings, networking events, and community outreach activities.

· Track referral activity, lead sources, and partnership performance.

· Support implementation of customer retention and referral programs.

· Identify opportunities to strengthen customer relationships and increase repeat business.

Customer Service

· Deliver exceptional customer service throughout every customer interaction.

· Handle customer inquiries, scheduling requests, and service-related questions.

· Address customer concerns professionally and escalate issues when necessary.

Administrative Support

· Manage office communications, scheduling, calendars, and administrative tasks.

· Prepare and maintain customer records, reports, and documentation.

· Assist with data entry, invoice support, and customer correspondence.

Team Support & Operations Coordination

· Coordinate schedules between customers, technicians, and management.

· Support field staff by ensuring accurate communication and appointment details.

· Assist with operational projects and process improvements.

Qualifications

Required:

· High school diploma or equivalent.

· 2+ years of experience in customer service, administrative support, inside sales, appointment setting, or a related role.

· Strong verbal and written communication skills.

· Excellent organizational and time-management abilities.

· Proficiency with Microsoft Office.

Preferred:

· Experience in restoration, cleaning, construction, home services, or related industries.

· CRM and scheduling software experience.

· Social media and marketing support experience.

· Sales, lead generation, or appointment-setting experience.

Key Performance Indicators (KPIs)

· Lead-to-appointment conversion rates

· Booked appointments

· Revenue generated from inbound leads

· Referral-generated leads and booked appointments

· Growth in referral partner relationships

· Customer retention and repeat service rates

· Marketing engagement and campaign support

· CRM accuracy and administrative performance

Compensation & Benefits

· Competitive hourly wage based on experience

· Performance bonuses tied to lead conversion, bookings, and revenue goals

· Paid time off

· Paid holidays

· Professional development opportunities

· Career advancement potential within a growing company

Compensation: $25.00 per hour

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.

Join us and be a part of something extraordinary! Apply now and become part of a greater mission!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

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