Remote Job File Coordinator
Fully Remote - US
Remote Job File Coordinator
Full Time • Fully Remote - US
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Dental insurance
Remote Job File Coordinator
Location: Remote
Position Type: Full-Time
Compensation: $20.00 - $25.00 (Based on Experience)
Why Join the SERVPRO Team?
When a customer calls us, they are often experiencing one of the most stressful days of their lives. As our Job File Coordinator, you are the welcoming voice and the organized force behind the scenes that helps put their minds at ease.
The Job File Coordinator is responsible for managing and maintaining accurate job documentation throughout the restoration process. This role supports production teams, customers, insurance carriers, and office staff by ensuring all job files are complete, compliant, and processed efficiently. The ideal candidate is detail-oriented, organized, customer-focused, and able to thrive in a fast-paced environment. We are looking for a positive, detail-oriented professional to support our office team, coordinate our crews, and keep our daily operations running like a well-oiled machine.
What You’ll Do:
- First Impressions & Support: Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text.
- Crew & Job Scheduling: Act as the air traffic controller for our team by coordinating schedules and dispatching crews to where they are needed most.
- Data Integrity: Perform detailed and accurate data entry to ensure all job files and customer records are perfectly up to date.
- Team Collaboration: Provide vital daily administrative support and jump in to assist other departments as needed to keep the office running smoothly.
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Workspace Organization: Keep our digital files organized and easily accessible.
What We’re Looking For:
- Industry Experience: Experience in the restoration industry. Experience working with Third Party Administrators is a must.
- Administrative Experience: 3-5 years (preferred).
- Exceptional Communication: You have excellent people skills and a warm, professional phone and email presence.
- Tech Savviness: You are highly proficient in Google Workspace and quick to learn new software.
- Superb Organization: You have a natural knack for multi-tasking, prioritizing, and keeping details from falling through the cracks.
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A Problem-Solving Mindset: You stay calm under pressure and love finding creative solutions in a fast-paced environment.
The Perks of The Job:
- Paid Time Off: Accrue time to unwind and recharge whenever you need it.
- Life Insurance: We provide peace of mind with coverage that is 100% employer-funded.
- Training & Development: Enhance your skills through our extensive educational programs.
- 401K Matching: Build your future with our retirement contribution matching.
- Health Benefits: Comprehensive Medical, Dental, and Vision plans to keep you at your best.
If you’re ready to be the positive, organized presence our team and customers rely on every day, apply to join the SERVPRO Team Doyle today!
This is a remote position.
Compensation: $20.00 - $25.00 per hour
Team Doyle operates six SERVPRO franchises across Northeastern PA, anchored by our headquarters in Allentown and Scranton. We are a diverse team of over 100 professionals working across six local facilities and a growing remote workforce nationwide.
Out of more than 2,400 individually owned and operated SERVPRO franchises, Team Doyle ranks as a Top 100 franchisee - ranking #2 in our region (PA, NJ, DE & NY) and #48 nationally by job volume.
We are actively growing- explore our open positions below, and check back often as new opportunities open up!
Out of more than 2,400 individually owned and operated SERVPRO franchises, Team Doyle ranks as a Top 100 franchisee - ranking #2 in our region (PA, NJ, DE & NY) and #48 nationally by job volume.
We are actively growing- explore our open positions below, and check back often as new opportunities open up!
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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Medical, Dental & Vision Insurance
Paid Holidays & PTO
401(k) & Matching
100% Employer-funded Life Insurance
Sponsored Professional Certifications