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Contents Manager Winston-Salem

Contents Manager

Full Time • Winston-Salem
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
Job Description
You'll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:
  • Hiring, training and managing technicians and laborers
  • Cleaning and deodorizing fire damaged buildings and personal property
  • Documenting, inventorying, cleaning, packing and managing personal property items
  • Managing projects and communicating with customers, clients and vendors
  • Scheduling and directing crew chiefs
  • Completing job file documentation
  • Building and maintaining relationships with clients and vendors to help build business
  • Lead a team of hardworking individuals serving others within your community
  • Be empathetic and show a sense of urgency while communicating through modern technology
Team Compensation and Benefits:
  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Monthly cross-training opportunities to advance your career
  • Flex schedule - at  Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
  • Paid training
  • Referral program
  • Great culture and team dynamic
  • Bonus opportunities based on performance
Team Qualifications 
 
  • Experience managing fire cleaning and contents projects in the restoration industry
  • Valid drivers license
  • Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
  • Must pass criminal background check
  • 3+ years experience in Contents Restoration or Moving Experience
  • Dedication to customer service
  • Ability to lead others from diverse backgrounds
  • Excellent written and verbal communication skills
  • Ability to learn and implement software programs that track and identify contents
  • IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
  • Valid driver's license with a clean record
  • Have the ability to work nights/weekends and overtime, if needed
  • Desire to continually learn new things
Role on the Team (Job Responsibilities):

  • Foster an environment of collaboration and teamwork within the division and company
  • Self-managing and time management skills
  • Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
  • Job schedule management and coordination
  • Assist other team members when needed and foster a positive working relationship with other departments.
  • Be a great representative of our brand!
  • Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
  • Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
  • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
  • Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
  • Manage projects and existing crews
  • Supervise pack-outs and inventory/evaluation of items
  • Experience managing fire cleaning and contents projects in the restoration industry
  • Valid drivers license
  • Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
  • Must pass criminal background check
 
 
Compensation: $75,000.00 - $100,000.00 per year




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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