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Customer Solutions Coordinator Lebanon

Customer Solutions Coordinator

Full Time • Lebanon
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

At SERVPRO of Wilson County, we believe that a strong, supportive team is the foundation of exceptional service. As our Customer Solutions Coordinator team member, you’ll be the welcoming voice and organizational heartbeat of our office. You’ll play a key role in creating smooth operations, delivering outstanding customer experiences, and supporting a team that values collaboration, positivity, and growth.

If you enjoy helping people, staying organized, and being part of a workplace where your contributions truly matter, this is a great opportunity to shine.

What You’ll Do

Customer Service

· Receive and enter lead calls and job referrals (FNOL)
· Deliver excellent customer service with every interaction.
· Answer incoming phone calls with professionalism and warmth.

Dispatch & Follow-Up

· Use industry expertise to identify, capture, and convert direct leads, ensuring efficient qualification and timely dispatch to the appropriate teams.
· Track pending leads and ensures timely follow-up.
· Review and analyze dispatch reports to support workflow efficiency.

Schedule Coordination

· Coordinate the production schedule and monitor daily logistics.
· Maintain and communicate the on-call schedule.

Estimating Support

· Coordinate estimate appointments and scheduling.
· Send approved initial estimates to customers and internal team members.
· Maintain and update proprietary work platforms daily with accurate, customer-specific information to ensure seamless operations and communication.
· Print pre-estimates and reactivate scheduled jobs as needed.
· Conduct estimate follow-up by contacting customers, confirming receipt of estimates, answering basic questions, documenting all communication, and ensuring timely next steps.

General Office Administration

· Send required documents to customers for signature and upload completed forms to job files.
· Maintain the WIP dashboard and support the office in meeting key performance metrics.
· Assist with general administrative tasks to keep the office running smoothly.

What You Bring

· Minimum of two years of business or administrative experience.
· Strong working knowledge of current business software and technology.
· Excellent customer service, communication, and organizational skills.
· Experience in commercial cleaning, restoration, or insurance is a plus.

Education

· High school diploma or GED required.
· Associate or bachelor’s degree preferred.

Why You’ll Love Working Here

At ServPro of Wilson County, we take pride in creating a workplace where people feel supported, appreciated, and empowered to grow. We value teamwork, open communication, and a positive environment where everyone contributes to our success. You’ll join a group of professionals who work hard, help each other, and celebrate progress together.
Compensation: $42,500.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth
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