Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Customer Experience & Operations Coordinator
Full Time • Valencia
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
What This Role Is
As the premier Property Restoration experts, at Paul Davis, we help homeowners and businesses recover after damage from events like water leaks, fires, mold, and storms—handling everything from emergency cleanup to full reconstruction.
When something goes wrong in a home or building, it’s stressful, urgent, and often confusing. Our job is not just to fix the damage—but to guide our customers through the entire process.
This role is the central hub of that process. You will own the customer journey from first call through project completion—ensuring every client feels informed, supported, and confident in choosing Paul Davis.
You will also serve as the internal bridge between all teams—maintaining office operations and keeping Mitigation, Contents, Reconstruction, and Accounting aligned and moving efficiently.
This role plays a critical part in ensuring jobs are executed efficiently, documentation is complete, and company performance standards are consistently met.
What You’ll Be Responsible For (Job Responsibilities)
Customer Experience Ownership
- Serve as the primary point of contact from intake through job completion
- Handle all inbound office calls including leads, and new job opportunities
- Educate customers on our process, capabilities, and value to help convert leads
- Complete intake and file creation for all new jobs
- Provide customers with ongoing updates to ensure clarity throughout the job process
Cross-Functional Coordination
- Act as the communication bridge between Mitigation, Contents and Reconstruction teams
- Coordinate job schedules, equipment and dispatch of field staff
- Ensure jobs stay on schedule with proactive follow-ups
- Assist with billing and accounts receivable efforts
Operational Support
- Coordinate office operations, supplies, digital filing systems and administrative needs
- Oversee employee onboarding documentation and records
- Maintain job files, documentation, and compliance requirements
- Maintain strong grasp on insurance carrier SLAs
- Support the company’s performance metrics and scorecards for all TPA programs
- Support insurance carrier/program/TPA compliance and documentation requirements
- Process subcontractor documentation (licenses, insurance, background checks)
What Success Looks Like
- Customers feel informed, supported, and confident at every stage
- Jobs move smoothly and on-schedule between departments with no gaps
- Increased success rate and attachment rate on all job opportunities
- Strong communication internally and externally
- Achieve high compliance scorecards for TPA programs
- Team members rely on you as the “hub” of information
Who You Are (Qualifications)
- Highly organized and thrives in a fast-moving environment
- Strong communicator—clear, confident, and professional
- Naturally proactive—you don’t wait for things to break
- Comfortable speaking with customers about services and process
- Detail-oriented with strong follow-through
- Tech-capable and quick learner (Microsoft Office, CRM systems, etc.)
- Customer-first mindset with a problem-solving attitude
- Strong time management skills
- Fluent English
- Experience project coordination is a plus
- Experience project coordination is a plus
- Experience working with insurance companies is a plus
Why Join Us
At Paul Davis, we help people rebuild their homes and properties after disasters causing water, wind or fire damage—and we take that responsibility seriously.
You’ll be part of a team that:
- Values ownership, accountability, and growth
- Invests in people, not just roles
- Is building something scalable and best-in-class
This is not just an admin role—it’s a career path into operations, project management, or leadership.
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Paid Holidays, Vacation and Sick time
- Paid training and development
- Clear growth path within the organization
- Exciting team culture and strong leadership support
Compensation: $29.00 per hour
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
(if you already have a resume on Indeed)
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture