General Manager Grand Rapids

General Manager

Full Time • Grand Rapids
SERVPRO is a leading provider of property restoration services, specializing in water, fire, mold, and storm damage recovery. We’re known for rapid response, high-quality workmanship, and exceptional customer care.

Position Summary

We’re seeking an experienced General Manager to oversee daily operations, drive revenue growth, and lead our restoration team. This role requires strong leadership, operational expertise, and a deep understanding of the restoration industry.

Key Responsibilities

  •  Lead and manage all branch operations, including production, sales, and administration 
  •  Drive revenue growth through business development and client relationships 
  •  Oversee project management to ensure jobs are completed on time and within budget 
  •  Manage P&L, budgeting, and financial performance 
  •  Recruit, train, and develop team members 
  •  Ensure compliance with safety standards and industry regulations 
  •  Maintain relationships with insurance carriers, adjusters, and commercial clients 
  •  Monitor KPIs and implement process improvements 
Qualifications

  •  5+ years of leadership experience in restoration, construction, or related field 
  •  Strong knowledge of water, fire, and mold remediation processes 
  •  Experience managing P&L and driving profitability 
  •  Excellent leadership, communication, and organizational skills 
  •  Ability to thrive in a fast-paced, emergency-response environment 
  •  Certifications (preferred): IICRC, OSHA 
Benefits

  •  Competitive salary  
  •  Health Ins Reimbursement Plan 
  •  Paid time off and holidays 
  •  Company vehicle  
  •  Professional development and certification support 
Compensation: $90,000.00 - $110,000.00 per year




All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth