Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Mitigation and Contents Manager
Full Time • Stockbridge
Responsive recruiter
Benefits:
- 401(k)
- Company car
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
Position Overview
The Mitigation & Contents Manager is responsible for leading and supporting mitigation and contents operations across our South Atlanta and Central Georgia offices. This role ensures water, fire, mold, and contents restoration projects are completed efficiently, professionally, and in alignment with Paul Davis standards.
The ideal candidate is a hands-on leader with strong organizational and communication skills who thrives in a fast-paced environment. This position serves as a key link between mitigation, contents, and reconstruction teams while delivering an exceptional customer experience.
Key Responsibilities
Leadership & Team Development
- Lead mitigation and contents teams across both SATL and CLGA locations
- Support staffing, scheduling, and resource planning to meet workload demands
- Train, coach, and develop team members to ensure technical excellence and performance standards
- Foster a culture of accountability, safety, and continuous improvement
- Conduct regular team meetings to align goals and address operational needs
Operational Oversight
- Manage daily scheduling and coordination of mitigation and contents projects
- Review scopes of work, documentation, and estimates for accuracy and completeness
- Ensure projects are completed on time and in compliance with Paul Davis and IICRC standards
- Oversee equipment usage, inventory control, and maintenance tracking
- Collaborate closely with Project Managers, Estimators, and Office Staff to ensure smooth job flow
Contents Operations
- Coordinate contents pack-outs, cleaning, storage, and deliveries
- Ensure proper documentation, inventory tracking, and secure storage
- Support the contents team in handling customer belongings with care and professionalism
- Review job files and billing documentation prior to closeout
Customer Experience
- Serve as the primary point of contact for customers during mitigation and contents projects
- Provide clear communication, manage expectations, and deliver a positive customer experience
- Communicate effectively with insurance adjusters, property owners, and internal teams
- Address concerns promptly with professionalism and empathy
Quality Control & Compliance
- Ensure compliance with IICRC, OSHA, and Paul Davis quality standards
- Review job files for documentation accuracy prior to billing
- Assist with job costing, profitability reviews, and operational performance tracking
- Enforce safety procedures and field compliance
Qualifications
- 3–5+ years of experience in mitigation, restoration, or related field
- IICRC Certifications (WRT, ASD, AMRT, FSRT) strongly preferred
- Prior supervisory or leadership experience required
- Strong organizational, leadership, and problem-solving skills
- Excellent communication and customer service abilities
- Experience with restoration software such as RMS or MICA preferred
- Valid driver’s license with clean driving record required
Why Join Paul Davis?
- Leadership role with multi-location impact
- Growth and advancement opportunities
- Supportive team culture
- Industry-leading restoration brand
- Opportunity to make a meaningful difference for customers during critical times
Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!
Compensation: $75,000.00 - $95,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture