Content Technician
Full Time • Frisco
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Relocation bonus
- Stock options plan
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Job Summary
SERVPRO of South Frisco is seeking a dependable and detail-oriented Content Technician to assist with contents restoration on residential and commercial loss sites. This role involves packing, cleaning, transporting, storing, and returning customer belongings while providing excellent customer service during stressful situations.
Key Responsibilities
Contents Handling & Restoration
- Pack, label, and inventory customer belongings during contents pack-outs
- Safely move, transport, and store contents at SERVPRO facilities
- Clean, deodorize, and restore contents using approved methods and equipment
- Perform pack-backs and return contents to customers in an organized manner
- Handle customer belongings with care and respect at all times
Documentation
- Take photos and maintain accurate inventory records
- Use SERVPRO-approved mobile apps and documentation systems
- Follow instructions from Content Supervisor and Production Manager
Customer Service
- Communicate professionally and compassionately with customers
- Answer basic questions regarding the contents restoration process
- Maintain a positive SERVPRO brand image on every job site
Safety & Equipment
- Follow all safety guidelines and use required PPE
- Load and unload contents safely and correctly
- Assist in maintaining vehicles, equipment, and contents storage areas
Qualifications
- High school diploma or equivalent preferred
- Experience in contents restoration, moving, cleaning, or warehouse work is a plus (training provided)
- Ability to lift, carry, and move items up to 50 lbs
- Valid driver’s license with a clean driving record preferred
- Basic smartphone and app usage skills
Skills & Attributes
- Strong attention to detail
- Good communication and teamwork skills
- Reliable, punctual, and hardworking
- Willingness to learn restoration techniques
Work Environment
- Work performed in residential and commercial properties affected by water, fire, or mold damage
- On-call availability may be required for emergency response
Why Join SERVPRO of South Frisco?
- Hands-on training and certification opportunities
- Opportunity for advancement within the company
- Meaningful work helping people recover after property damage
Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?
We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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