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Restoration Company Call Center Sales Rep Sugar Land

Restoration Company Call Center Sales Rep

Full Time • Sugar Land
Benefits:
  • 401(k)
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Servpro Team Hart is hiring a Restoration Call Center Sales Rep.

Location: Sugar Land, TX
Employment Type: Full-Time

About the Role

We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth.

Key Responsibilities

  • Answer inbound calls promptly and professionally.

  • Provide excellent customer service with empathy, especially during emergency-related calls.

  • Gather detailed information about the customer’s restoration needs (water, fire, mold, etc.).

  • Qualify and convert leads into scheduled on-site assessments or service appointments.

  • Enter customer information and job details into our CRM/job management system.

  • Coordinate schedules with field technicians and ensure efficient job routing.

  • Follow up on open leads and maintain a strong pipeline of potential jobs.

  • Communicate with customers regarding appointment reminders, arrival times, and status updates.

  • Assist with basic administrative duties as needed.

Qualifications

  • Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred).

  • Strong communication and active listening skills.

  • Ability to remain calm and helpful during high-stress or emergency calls.

  • Comfortable with sales-style conversations and confident in converting leads.

  • Strong attention to detail and organizational skills.

  • Basic computer proficiency; experience with CRMs is a plus.

What We Offer

  • Pay listed is for hourly work only; commissions on sold leads is not in that figure!

  • Training and support in restoration industry services.

  • Opportunities for growth within the company.

  • A supportive team environment where your contributions matter.

 
Each SERVPRO® Franchise is Independently Owned and Operated. 
 
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
 
Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth