Restoration Operations Manager
Full Time • Salem
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Vision insurance
Restoration Operations Manager – Multi-Site | Salem, MA & Manchester, NH
About SERVPRO Team JRF
SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re growth-minded, quality-driven, and people-focused—backed by the industry’s most recognized restoration brand.
SERVPRO Team JRF helps homes and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re growth-minded, quality-driven, and people-focused—backed by the industry’s most recognized restoration brand.
This role is for a seasoned restoration/mitigation operations leader (SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, etc.) who wants to run multiple locations and build strong field teams.
Compensation, Schedule & Location
Base salary: $100,000–$110,000
Bonus: Performance-based bonus opportunity up to $30,000 annually
Status: Full-time, exempt
Schedule: Primarily Monday–Friday with rotational on-call for emergencies/storm events
Location: Based in Salem, MA with regular field time in Salem, MA and Manchester, NH
Vehicle: Company vehicle provided
Base salary: $100,000–$110,000
Bonus: Performance-based bonus opportunity up to $30,000 annually
Status: Full-time, exempt
Schedule: Primarily Monday–Friday with rotational on-call for emergencies/storm events
Location: Based in Salem, MA with regular field time in Salem, MA and Manchester, NH
Vehicle: Company vehicle provided
Important: This role requires prior experience in property damage restoration/mitigation. Candidates without restoration experience will not be considered.
Why You’ll Love Working Here
Impact at scale: Lead day-to-day mitigation operations for multiple SERVPRO franchises (Salem & Manchester).
Build winning teams: Hire, train, and grow production staff into future leaders.
Impact at scale: Lead day-to-day mitigation operations for multiple SERVPRO franchises (Salem & Manchester).
Build winning teams: Hire, train, and grow production staff into future leaders.
Strong support:
- 100% company-paid medical, dental & vision (single employee)
- 401(k) match + profit sharing
- Company vehicle
- Professional development & IICRC certification support
Career runway: Leadership mentoring, Master track opportunities, and the tools to do your best work.
What You’ll Do
- Lead field operations to ensure high-quality work, strong customer communication, and adherence to SERVPRO standards.
- Forecast workload and crew capacity with the GM; manage staffing, recruiting, and onboarding for production teams.
- Keep the team storm-ready with surge staffing and emergency response plans.
- Implement a structured training path for technicians; schedule and track IICRC certifications (WRT/ASD; Master tracks a plus).
- Conduct regular 1:1s and performance reviews; coach in the field to reinforce safety, SOPs, and quality.
- Build efficient daily schedules with the Office Manager and Project Managers; manage the on-call schedule.
- Ensure vehicles, equipment, and supplies are maintained, compliant, and ready for deployment.
- Track and manage job profitability, labor utilization, and consumables in alignment with franchise KPMs.
Must-Have Qualifications (Please Read Before Applying)
You must meet all of the following to be considered:
You must meet all of the following to be considered:
Restoration industry experience – minimum 3+ years (REQUIRED)
- Water, fire, mold, or reconstruction property damage restoration with a contractor or franchise (SERVPRO, ServiceMaster, Belfor, Paul Davis, ATI, PuroClean, etc.).
Leadership / management experience – 3–5+ years
- Directly leading restoration/mitigation teams.
Technical credentials:
- IICRC WRT and ASD (or ability to obtain within a defined timeframe). Master designation is a plus.
Proven business impact:
- Demonstrated success improving revenue, utilization, cycle time, and job profitability.
Systems & tools:
- Experience with job management systems (DryBook or similar), LMS platforms, Xactimate, and Microsoft Office.
Driving:
- Valid driver’s license with insurable record; comfortable driving company vehicles between MA & NH locations.
If you have not worked in property damage restoration/mitigation before, this position will not be a fit.
Nice-to-Have Experience
- Prior multi-site leadership (managing more than one branch/office/territory).
- Experience leading teams through cat/storm events and large-loss situations.
- Prior SERVPRO franchise experience and familiarity with SERVPRO systems, KPMs, and brand standards.
Benefits – SERVPRO Team JRF
- Competitive base salary + performance bonus
- 100% company-paid Health, Vision & Dental
- 401(k) match + profit sharing
- Company vehicle
- Paid time off & paid holidays
- Professional development & IICRC certification support
- Growth path within a high-performing, multi-location team
Equal Opportunity
Each SERVPRO® Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Each SERVPRO® Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Compensation: $100,000.00 - $140,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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