Sales and Marketing Representative SMR
Full Time • Norwalk
Benefits:
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Title: Sales and Marketing Rep (SMR)
Location: Norwalk, CT
Classification: Full-Time, Exempt / Salary
Location: Norwalk, CT
Classification: Full-Time, Exempt / Salary
Compensation: $45,000 to $50,000, annual compensation (Depending on Experience)
DESCRIPTION
Servpro of Stamford (Norwalk, CT). The Sales and Marketing Rep (SMR) is responsible to update the CRM Salesforce Database, maintain an active presence at local and regional associations, and trade show events, and to promote Franchise Services in assigned territory, which results in coordinating and scheduling meeting and exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route B2B) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Monitor and follow up on all assigned jobs, ensuring customer needs are met.
Servpro of Stamford (Norwalk, CT). The Sales and Marketing Rep (SMR) is responsible to update the CRM Salesforce Database, maintain an active presence at local and regional associations, and trade show events, and to promote Franchise Services in assigned territory, which results in coordinating and scheduling meeting and exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process (Route B2B) to identify new prospects and cultivate relationships by routinely contacting, visiting, and following up with customers. Use marketing materials like SERVPRO® Key Differentiators and Emergency Ready Plan to market SERVPRO® services and to sell the benefits. Monitor and follow up on all assigned jobs, ensuring customer needs are met.
As the Sales and Marketing Rep (SMR), you will work closely with the Leadership, Sales and Marketing Teams on a wide variety of administrative, creative and support responsibilities. This role is ideal for individuals looking to kickstart their career in marketing and sales. The successful candidate will be responsible for engaging with potential clients, analyzing market trends, and promoting our products and services effectively. This position offers an excellent opportunity for growth and development within the marketing field. This role is critical to ensure the sales team is positioned to be successful and the sales and marketing efforts are working effectively to grow the SERVPRO Brand.
Primary Roles and Responsibilities
- Conduct reoccurring Business to Business visits to potential and existing customers and educate business owners and/or property managers on the emergency services Servpro of Stamford offer.
- Each month you visit a business you will bring them marketing materials (business cards, marketing pamphlets, pens, note pads, water bottle, holiday gifts, etc.)
- Using Salesforce CRM and Excel Spreadsheet Tracker; document you progress and keep track of the business you visited each day, and each month.
- Regular office meeting attendance, and Monthly Team Meeting Attendance
- Continuing education and coaching with Manager
- Daily contact preparations and job referral activity
- Daily priorities planning
- Reporting & Administration
- Route Contacts Business Development for Existing Customers and Create New Business Routes
- Execute Contact Business Development Cycle
- Develop sales objectives
- Debrief with Manager
- Execute referral and client appreciation activities
- Commercial Business Development
- Conduct ERP (Emergency Readiness Program) presentations, Conduct ERP Data Collection
- Develop and present ERP program to clients
- Regular client visits and follow-up to ensure priority readiness
- Attend Tabletop Marketing, Networking, Professional Association, and Entertainment Events
- Coordinate continuing education events for clients
- Enroll in Professional association participation
- Participate in professional networking events
Other Tasks:
- Perform other ad-hoc duties assigned by management.
REQUIREMENTS, DESIRED KNOWLEDGE, AND SKILLS:
- 2+ years of sales and marketing experience or related sales and marketing support.
- 2+ years of business-to-business sales related experience.
- 2+ years of experience in the service sector.
- 2+ years of superb customer service, and verbal and written communication skills.
- Experience in the commercial cleaning, restoration, construction or insurance industry is desired.
- Strong business and financial background and process and results driven attitude.
- Strong proficiency with Microsoft Office Suite.
- Excellent organizational skills and strong attention to detail.
- Responds quickly and effectively to unexpected and rapidly changing conditions.
- Attention to detail, process detailed information effectively and consistently.
- Provide brand and marketing coordination and tracking.
EDUCATION
- High school diploma/GED, required.
- Associate degree in marketing, or business administration, preferred.
COMPENSATION & BENEFITS
- We offer competitive pay as well as comprehensive benefits. If you feel that you meet the above criteria and are intrigued by the opportunity to work for a dynamic, fast-paced company, please contact us.
Benefits:
401(k) with company match
401(k) with company match
- Health, vision, and dental insurance
- PTO/Sick, Vacation Paid Time Off
- 9 Paid Holidays
- Professional development assistance
Schedule:
- 8 Hour Day / 40+ hours per week (Mon-Fri), flexible to work overtime when required.
Overtime Requirement:
- We are a 24/7 Emergency Services business. You will occasionally be expected to work nights and weekends to assist our customers in their time of need during storms, cold weather, and other natural or man-made emergency situations.
On-Call Dispatcher:
- As part of our 24-hour emergency services operation, employees are required to serve as an OnCall Dispatcher for one week per month or one week in 6 weeks, which is calendared in advance, covering after-hours shift.
WORKING CONDITIONS
Environment: This position will be in-office environment; not eligible for hybrid or remote.
Environment: This position will be in-office environment; not eligible for hybrid or remote.
Ability to commute:
- Norwalk, CT 06851:
- Reliably commute or planning to relocate before starting work (Required)
Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Light work that includes moving objects up to 20 pounds may be required.
Compensation: $45,000.00 - $55,000.00 per year
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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