Emergency Services Dispatcher
Full Time • Virginia Beach
Responsive recruiter
About Us
At First Atlantic Restoration, we help people recover from water, fire, and mold damage with urgency, care, and professionalism. Our team takes pride in being the first on the scene when disaster strikes — and the last to leave when a home or business is safe again.
What You'll Do
- Create and manage a schedule to dispatch work crews, vehicles and equipment to appropriate locations according to predetermined timeframes, client requests or immediate needs
- Receive emergency and non-emergency calls and prioritize according to urgency and importance
- Communicate clearly and proactively with clients throughout the project, including for issue resolution or to handle requests for services or equipment
- Relay information to and from work crews, supervisors, co-workers and clients
- Input relevant data into job management software
- Monitor the routes and status of field units to optimize scheduling
- Monitor a dynamic schedule and provide updates to co-workers and customers via phone and texting software to optimize productivity and maintain unbroken chain of communication
- Review and approve timecards for all technicians on a daily basis
What You Should Expect
- Work as part of a team on water, fire, and mold remediation projects in a fast-paced and often emergency environment
- Opportunity to use sound judgement and critical thinking skills under pressure to make decisions
- Deep job satisfaction when a customer says: “Thank you for saving my home.”
What We're Looking For
- Strong attention to detail and excellent time management
- Active listener with excellent oral, written, and interpersonal communication skills
- Tech-savvy with solid understanding of Microsoft Office products and ability to learn new software quickly
- Proven ability to work and remain calm under stress and to calm others during rapidly changing circumstances
- Ability to multitask with different and sometimes conflicting events happening simultaneously
- A positive attitude and professional manner with a self-driven and can-do approach to work
- Ability to work as a team player and communicate effectively with all FAR team members and departments
- Convey a positive image of FAR in accordance with company policies and Core Values
- A growth mindset with motivational and leadership skills
- Availability for a 7am-5pm schedule; mandatory attendance during any CAT event
What You’ll Get
- Competitive hourly pay + overtime + project bonuses
- 100% Paid Health Insurance Premium
- Dental, vision and life insurance plans available
- PTO, paid holidays and 401(k)
- Gym Wellness Incentive
- Cell Phone Allowance
- Scholarship and Home Ownership Programs
- Family-like team environment and leadership that listens
The pay range for this position is $21 - $25 per hour with commissions, on-call bonuses and overtime available.
Compensation: $21.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
For more than 30 years, First Atlantic Restoration has provided high quality, award winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. We are a locally-owned, Virginia Beach-based company with multiple offices in our service area covering Virginia Beach, Newport News, Hampton, Norfolk, Chesapeake, Williamsburg, Richmond, Charlottesville and the surrounding towns and cities.
We provide emergency mitigation services 24/7/365 capable of responding to any size or complexity of property damage, biohazard containment or cleanup. Our high performing reconstruction department has won multiple national awards for excellence, performance, and creativity in disaster recovery solutions. Our infection control division First Atlantic Environmental is also entrusted daily with the lives and health of immune compromised patients in hospitals, operating rooms and nursing homes throughout our service area. Since 1990, over 45,000 clients have benefited from our expertise.
We are powered by our people – an excited, highly trained team driven by our core values that include humility, kindness and actions that all honor our God, our families, and each other.
Our 501(c)3 Give First charitable foundation also allows us to constantly help those unable to repay us, focusing on disabled veterans, disabled children, and other families in need of restoration, remodeling, handicap accessibility and other repairs to their homes and facilities.
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100% Employer paid Health Insurance
Vision & Dental Insurance
Life Insurance
401K
Flexible Spending Account
Home Ownership Program
Scholarship Program
Referral Program
Parental Leave
& much more!