Some Potential Benefits May Include:
Because Paul Davis is a franchise organization, benefits vary based on franchisee.
Emergency Service Coordinator
Full Time • Hybrid - US
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position:
Emergency Services Coordinator
Direct Report:
Mitigation Ops Leader
Position Summary:
The EMS coordinator plays a vital role in ensuring the efficient coordinator, documentation, and compliance of emergency mitigation services. This role serves as the hub for file setup, reporting, and communication between field staff, TPAs, and clients. The EMS Coordinator supports smooth job flow from intake through completion while helping maintain high quality customer service and compliance.
Key Responsibilities:
Administrative & File Management
- New loss creation in RMS and completion of New Loss Forms
- Validate and maintain Mission Control (MC)
- Validate and Maintain Service M8 (SM8)
- Owns “On Hold” noting MC and RMS with updates.
Scheduling & Communication
- Answering incoming calls and managing intake.
- Schedule inspections and follow up on unspecified inspection, updated MC and RMS with updates.
- Communication with field teams and internal staff in Slack.
- Prepare and distribute Executive Summaries
- Validate field data for accuracy
Compliance & Program Support
- Manage man-hour budgets for muti-day jobs
- Manage temporary staff orders
- Support TPA and client requirements through accurate reporting.
Team Engagement
- Participate in team meetings, in-state CAT and spike events, and the After-Hours On-Call rotation. (one weekday per week and weekend rotation approx. every 5–6 weeks)
- Provide operational feedback and suggest improvements based on daily observations.
- Pursue ongoing professional development through role-based certifications and training.
Qualifications:
- Prior experience in restoration, construction, or service coordination preferred.
- Strong organizational skills and attention to detail.
- Clear, professional communication skills, both verbal and written.
- Proficiency in Microsoft Office and industry-specific platforms (e.g., RMS, XactAnalysis).*Preferred but not mandatory*
- Ability to thrive in a high-volume, deadline-driven environment.
Working Conditions & Benefits:
Schedule:
This is a full-time, salaried position requiring a minimum of 40 hours per week. Flexibility is expected to meet the needs of the business.
This is a full-time, salaried position requiring a minimum of 40 hours per week. Flexibility is expected to meet the needs of the business.
Benefits:
- Health, dental, and vision insurance (company contribution included)
- Paid time off
- Employer-paid life insurance
- 401(k) plan with eligibility after 90-day probation and entry at the beginning of the next quarter
- Paid holidays after 90 days (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)
Flexible work from home options available.
Compensation: $60,000.00 per year
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
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Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
Great Company Culture