Restoration Industry)
Location: Loretto, PA
Job Type: Full-Time
Reports to: National Account Program Manager
Position Overview:
We are seeking a detail-oriented and highly organized Job Coordinator/Auditor to
manage and audit various tasks associated with our National Account Programs. This
role is key in ensuring the smooth and accurate execution of restoration and mitigation
projects at a national level. The ideal candidate will have experience in the restoration
industry, a strong understanding of project management, and a keen eye for quality
control.
Key Responsibilities:
*Job Coordination: Oversee and manage job files for National Account
Programs from initiation to completion. Ensure all documentation is accurate and
up-to-date.
* Auditing: Conduct thorough audits of job files to ensure compliance with
company standards, contractual agreements, and industry regulations. Identify
discrepancies or errors in project documentation and take corrective actions.
* Data Management: Maintain and organize detailed records, including job files,
client communications, billing information, and change orders.
*Communication: Serve as the primary point of contact between the national
account managers, clients, and field teams. Ensure all parties are aligned on
project timelines, scope of work, and billing procedures.
* Compliance and Quality Control: Ensure that all jobs are completed according
to industry best practices and standards. Audit the progress of ongoing work to
ensure it adheres to scope, quality, and safety requirements.
* Reporting: Generate and submit periodic reports on job statuses, audits, and
project progress. Escalate any issues to the National Account Program Manager
when necessary.
* Process Improvement: Identify and recommend improvements to internal
processes to increase efficiency and ensure smoother project execution and job
tracking.
Qualifications:
* Experience: Minimum of 3 years of experience in job coordination, project
management, or auditing within the mitigation and restoration industry, preferred
but not required.
* Knowledge: Familiarity with national account programs, job management
systems, and auditing standards in the restoration field, preferred but not
required.
* Attention to Detail: Strong attention to detail and the ability to review large
amounts of data and documentation for accuracy.
* Communication Skills: Excellent written and verbal communication skills. Ability
to effectively communicate with internal teams, clients, and contractors.
* Problem-Solving: Strong problem-solving abilities to address discrepancies and
issues proactively.
* Technology Skills: Proficiency in Microsoft Office Suite (Word, Excel,
PowerPoint), and experience with job management software (e.g., Xactimate,
Symbility, or similar systems), preferred but not required.
* Organization: Strong organizational skills and ability to manage multiple tasks
and deadlines simultaneously.
* Certifications: IICRC certifications (e.g., Water Damage Restoration Technician,
Fire & Smoke Restoration Technician) preferred but not required.
Why Join Us?
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Work with a dynamic team in a fast-paced, growing industry
* Supportive work environment with a focus on professional development
* Flexible work arrangements
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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