Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Paid time off
Training & development
Vision insurance
Wellness resources

Operations Department

Job Title: Loss Coordinator

Reports To: Compliance Officer

Serves: Property Owners, Property Managers, Insurance Adjusters, Internal Team Members

Company Overview: Since 1996, we have been the foremost leader in property restoration for South-Central Wisconsin's property owners and insurance providers. We consistently set new standards for excellence in restoration and are seeking exceptional individuals to join our expanding team. We are committed to fostering professional and personal growth among our team members through comprehensive training, mentoring, and diverse certifications. Our foundation is built on unwavering customer service, collaborative team dynamics, and impeccable integrity, securing our position as a market leader that ensures both job satisfaction and security. We are proud of our Team’s Culture and proudly uphold our Vision, Mission, and Values:

Our Culture: Team ~ Tempo ~ Truth
Our Vision: To provide extraordinary care while serving people in their time of need.
Our Mission: To provide opportunities for great people to deliver Best in Class results.
Our Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Position Overview:

The Loss Coordinator is responsible for the first recorded customer experience that our customer will have with our Company and is responsible for providing excellent customer service that promotes a positive brand image. The Loss Coordinator is responsible for gathering all information pertaining to a new project and accurately entering that information into our Project Management and Estimating software. The Loss Coordinator is also responsible for data integrity, the timely execution of initial compliance tasks, and delivery of reports to appropriate parties.

Employee Benefits:

Full Family Medical/Health Insurance Benefit (Up to 70% employer-paid monthly premium)
Generous employer paid medical deductible through an HRA
Domestic Partner coverage
Life & Disability Insurance
Affordable employee-paid dental and vision benefits
Up to 4% match for 401k or Roth IRA (fully vested upon eligibility)
Generous paid time off (PTO) along with 8 paid holidays
Company profit sharing after one year of employment
Company-sponsored training and leadership development opportunities

Responsibilities:

Thoroughly accept incoming assignments and service requests.
Effectively deliver new project/loss details to VP of Project Management an assigned Project Manager.
Follow up on and enter/assign additional job divisions in real time.
Improve data integrity by ensuring all required fields in RMS are properly filled out.
Send ProAssist link and deliver Project Management Team introduction letter/email to customer.
Complete ‘Customer Contacted’ compliance task and ensure ‘Site Inspected’ compliance task is completed.
Assist with the completion of the 24-Hour Report and upload to RMS.
Post initial public notes as required by program work and private notes per Company standards.
Create estimating ‘shells’ in respective estimating software programs.
Address customer inquiries and concerns in a professional manner and with a high degree of urgency.
Alert Project Management Team & Owner’s to potential risks according to the Company’s Risk Management Plan.
Support Company’s reporting initiatives utilizing Power B.I. and continually improving data analytics.
Deliver reports to respective Team members with appropriate cadence.
Assume Project Coordinator duties from time to time as needed.
Assist with obtaining 5-star Google reviews.
Other duties as assigned.

Requirements:

Required:

High School Diploma or GED
Valid driver’s license and insurable motor vehicle record
Proficient software skills using Windows, Office, and web browsers, able to learn new apps and software quickly

Preferred:

Bachelor’s degree in business, construction, or related field
Experience in insurance claims and/or construction

Physical Requirements:

Ability to consistently type, use a mouse, and look at a screen for extended periods.
Stand and sit for long periods of time
Ability to lift and carry moderate loads

Competencies – Knowledge, Skills, and Abilities:

Clear, proactive communication in written and spoken English
Working knowledge of mitigation, construction, and contents job activities
Able to interact with interested parties with utmost professionalism and collaborative spirit
High degree of urgency in serving internal and external customers
Work independently and efficiently as a reliable team member in a deadline-oriented environment
Manage time effectively and adapt schedule to changing priorities
Demonstrated ability to hold Team members accountable while fostering Team environment
Adept with technology and able to learn and operate industry-related software
Observant with meticulous attention to detail and accuracy
Task-oriented with consistent follow-through
Committed to practicing continuous improvement

Why Our Team Needs You: Our mission is to assist individuals in recovering from disasters such as fires, floods, and storms. Serving those in their time of need is both a challenging and rewarding career. Empathy and honesty are essential, as many homeowners have experienced significant losses and are often emotionally affected. Your role is crucial in building trust-based relationships and contributing to successful project completions as part of our dedicated team.

Please formally apply via this link: https://recruiting.paylocity.com/recruiting/jobs/All/1ef88afc-5e65-4162-b663-39ec7a23e6b4/Paul-Davis-Restoration

Paul Davis is an equal opportunity employer.

Flexible work from home options available.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.