Business Development Representative (BDR) Job Description

Are you a people person looking for a new opportunity? Are you self motivated, customer relation and performance driven? Are you interested in helping people at their time of need due to their home or business being adversely affected by a water, fire, mold or biohazard loss? If this sounds like you, then PuroClean of Auburn, Maine might has a Business Development Relations position for you! We are seeking someone who desires to advance by bringing their high performance and results driven talents to our team. At PuroClean of Auburn Maine, you have a large territory to visit and establish professional relationships with business and home owners, insurance and real estate agents, facility and property managers and so much more. We want our BDR to be involved in our community, someone to spread the word that there is no better way than "the PuroClean way" for property restoration! This opportunity comes with a solid base salary and additional commission for closing new business. There is a sliding commission scale with no cap! We reward hard work and want our BDR to accomplish their career goals with us. Apply today!


Primary Role:

Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow-up with customers. Conduct repetitive contact calls to build relationships and educate the customer on why PuroClean® is the best cleaning and restoration company.
Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring customer needs are met. Educate customers on our Relentless customer service by operating in “The PuroClean Way”.


*This position offers a base salary plus commissions. 

Results Expected:

Established sales goals are met or exceeded. Customer base is diverse and new customers are routinely added. Both internal and external communications are timely and effective. Customer jobs are completed, either meeting or exceeding customer expectations.

1. Executive: Customer Satisfaction
    a. Communicate with centers of influence (COIs) on resolving concerns. Connect with customers face-to-face, by phone or through email.
    b. Ensure customer satisfaction by effectively resolving any and all COI issues and concerns.
2. Marketing: Generate Revenue
    a. Meet or exceed assigned sales quota. Increase sales territory revenue by consistently achieving sales territory goals.
3. Marketing: Sales and Marketing Activity
    a. Set up closing appointments.
    b. Maintain assigned contact lists (additions/deletions). Review and make sure of the accuracy of the contact list in order to maximize COI marketing opportunities.
    c. Conduct objective-to-objective daily marketing contacts. Build customer relationships and rapport by educating them of the reasons PuroClean® is the best cleaning and restoration company in the world.
    d. Compile and maintain COI information.
    e. Identify “Target 25” (Top 25 contacts to develop into clients). Provide owners and marketing managers with one-on-one meetings with contacts to ensure the COI will send PuroClean® referrals.
    f. Complete documentation as appropriate.
    g. Participate in professional associations, provide Lunch-and-Learns, and promote continuing education (CE) courses. Market mitigation benefits through educational programs and association events to increase referrals by establishing relationships and professional credibility.
4. Marketing: Professional and Personal Development
    a. Develop sales skills. Increase professional sales ability in order to increase sales revenue and provide closing appointments.
    b. Understand production and estimating. Develop production and estimating expertise in order to convey product knowledge and credibility with COIs to better educate them on PuroClean® benefits
    c. Understand PuroClean® Enterprise resources and industry knowledge. Understand competitive advantages of using PuroClean® in order to anticipate customer needs and market changes.
5. Executive: Safety and Risk Management
    a. Attend safety training, as appropriate.
    b. Understand and comply with safety and risk management guidelines in the office and while traveling.
6. Additional: Other Duties as Assigned
    a. Take ownership of Roles and Responsibilities. Team members should take ownership of their job responsibilities. Identifying ways to be more efficient is also an important part of this position.
    b. Handle recurring and unique tasks, as necessary. Handle other tasks and duties as business needs require


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.