Position Summary
We are seeking a highly experienced and strategic Director of Learning and Development to lead our organization's training strategies. The ideal candidate will have a proven track record of designing, implementing, and managing comprehensive training programs that enhance employee skills, drive performance improvement, and foster professional growth.
Essential Functions
• Strategic Planning: Develop and execute a learning and development strategy that aligns with SERVPRO's business goals and ensures a continuous learning culture.
• Program Design and Development: Design, implement, and oversee a range of training programs, including onboarding, technical skills, leadership development, soft skills, compliance training, and more, catering to various employee levels and job functions.
• Training Content Creation: Collaborate with subject matter experts to create engaging and impactful training materials, utilizing a mix of multimedia resources, e-learning platforms, workshops, seminars, and virtual learning environments.
• Needs Assessment: Collaborate with field leadership, corporate department heads, executives, and other teams to identify skills gaps and training requirements, staying attuned to industry trends and best practices.
• Vendor Management: Evaluate and manage relationships with external training vendors, e-learning platforms, consultants, and other partners to ensure high-quality, cost-effective training solutions.
• Metrics and Evaluation: Establish KPIs to measure the effectiveness of training programs, track progress, and analyze data to make improvements.
• Change Management: Facilitate the implementation of new processes, technologies, or changes within the organization through comprehensive training initiatives, ensuring smooth transitions.
• Compliance and Regulations: Ensure that all training programs are in line with industry regulations, legal requirements, and compliance standards.
Experience and Skill Requirements
• Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field.
• 3+ years proven experience in designing and implementing learning and development programs.
• Strong understanding of adult learning principles, instructional design, and e-learning technologies.
• Excellent leadership, communication, and interpersonal skills.
• Analytical mindset with the ability to interpret data and translate insights into actionable improvements.
• Strong project management skills, including the ability to prioritize and manage multiple initiatives simultaneously.
• Familiarity with training software, learning management systems (LMS), and digital learning tools.
• Knowledge of industry trends and best practices in learning and development.
Compensation
• Competitive salary and bonus eligible.
• Professional development opportunities.
Comprehensive Benefits Package
Medical, Dental, and Vision
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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