Position Summary/Purpose
Execute the timely, accurate, and profitable estimation of property losses. Help close and retain customers by promptly responding to requests for estimates on property damage, effectively communicating the organization’s capabilities while maintaining the highest levels of customer care. Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs, and downtime following property damage.

Primary Duties and Responsibilities

• Meet or exceed established targets for responding to and completing estimates on losses
• Maintain strategic relationships with vendors and subcontractors
• Meet or exceed profitability targets on managed projects
• Plan and execute projects to completion
• Obtain written contracts and payment terms for projects
• Maintain efficient and accurate flow of production paperwork from the job site to administration
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
• Track equipment used on company jobs
• Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
• Coordinate estimates from subcontractors
• Write job estimates
• Order materials required for projects and coordinate delivery to job site
• Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports
• Inspect and scope projects in a timely fashion.
• Use Xactimate software to estimate residential and commercial water, fire, wind and mold restoration projects.
• Create accurate and profitable job estimates.
• Prepare written proposals.
• Develop list of materials and equipment needed for projects.
• Obtain pricing for materials.
• Obtain bids from subcontractors.
• Completed estimates will be forwarded to the customer within four (4) business days of the property inspection.
• Communicate with customers; set realistic expectations.
• Maintain project files.
• Attend customer-related functions. Network with customers to help generate new business.
• Build and maintain relationships with claims adjusters and contractors.
• Close business – obtain customer commitment.

Working Relationships and Scope
• All adjustments, modifications, and corrections will be evidenced in writing and maintained in good order. They will be presented to the manager for review
• Only company-approved vendors and subcontractors will be used

Performance Competencies
• Customer Service – The individual responds promptly to customer’s needs, effectively explains processes and equipment that will be used, solicits customer feedback to improve service, gains customer approval through signed Work Authorization, and maintains confidentiality.
• Oral Communication – The individual speaks clearly and persuasively in positive or negative situations.
• Written Communication – The individual edits work for spelling and grammar and is able to read and interpret written information.
• Planning and Organizing – The individual prioritizes and plans work activities and uses time efficiently.
• Quality – The individual demonstrates accuracy and thoroughness and monitors his/her own work to ensure quality.
• Adaptability – The individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.
• Dependability – The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and Security – The individual observes safety and security procedures and uses equipment and materials properly.
• Technology – The individual uses typical communication devices to effectively speed communication and appropriately utilizes company-approved estimating software, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications – Knowledge, Skills, and Abilities
• Education and Experience
High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews. Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration. Understands the relationship between direct labor and profitability.
• Language Skills
Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages, and draw and interpret property sketches and graphs.
• Reasoning Ability
Ability to apply common sense understanding and to carry out detailed written or oral instructions. Deal with problems involving multiple concrete variables in standardized situations.
• Computer Skills
Intermediate capability in using word processing software, spreadsheet software, email systems, and the internet. Experience with Xactimate and Xactware required.
• Certificates, Licenses, and Registrations
None required for this position. IICRC and/or RIA certifications helpful.

Physical Demands
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Working Conditions
• The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists.