Restoration Production Manager Wilmington

Restoration Production Manager

Full Time • Wilmington
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k) matching
Servpro of New Hanover is looking for an experienced Restoration Production Manager!
 
Benefits
  • Heath/Vision/Dental Insurance
  • Paid Time OFF
  • 401K
  • Professional development
And more!
 
As the Restoration Production Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews.  You are responsible for the mitigation crews responding to water, fire, mold, & biohazard losses for residential and commercial clients. This front-line management position leads their team to operational excellence.
 
Key Responsibilities
  • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
  • Negotiate customer and/or client approval of project scope and estimate
  • Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain written communication with customers, teammates, vendors, and insurance representatives  
  • Manage production expenses including equipment, vehicles, and other material assets
 
Additional Responsibilities:
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Provide priority response to potential customers
  • Participate in recruiting, hiring, and training restoration teammates
 
Position Requirements
  • Valid driver’s license required
  • High school diploma/GED; Associate degree or Bachelor’s degree preferred 
  • At least 1 year of management and/or supervisory experience
  • IICRC certification required
  • Must have at least 2 years experience in restoration industry
  • Xactimate Estimating experience preferred
 
Skills/Physical Demands/Competencies
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents
  • Ability to successfully complete a background check subject to applicable law
 **Pay is based on experience**

Each SERVPRO® Franchise is Independently Owned and Operated. 
 
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise.  Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.  All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws.  All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Compensation: $60,000.00 - $80,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth