SERVPRO® of South Albany County is seeking a qualified, career-oriented Production Manager.

SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation.

Required Hours: Vary between 7:00am – 7:00pm; Monday – Friday (will require some flexibility to work overtime/weekends and travel when required)

Salary – commensurate with experience – range is $55,000 -$120,000

Job Qualifications:

2+ years of water mitigation experience required
2+ years of estimating experience required
1+ years of construction experience preferred
Strong managerial skills: management experience preferred, but will train the right candidate
Experience in the insurance industry is a plus
Working knowledge of Xactimate® estimating software preferred
Comfortable with technology (iPad, iPhone, PC’s, etc.)
Knowledgeable in job costing and quality control
Effective at monitoring and managing multiple projects
Driven to provide superior customer service
Superior organizational skills: strong attention to detail required
Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
Time management skills; able to effectively prioritize and plan
Strong problem solving and analytical skills
Able to thrive in a fast – paced work environment
Able to communicate effectively with staff, customers, insurance adjusters, and property managers
Professional appearance and demeanor
Valid driver’s license with a reasonable driving record
Available to respond to emergency calls after hours

Preferred: IICRC certifications (WRT; ASD)

Job Responsibilities:

Create and/or review job scopes and estimates to ensure accuracy
Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
Perform production work as needed
Resolve problems quickly as they arise
Perform daily walk-throughs on all jobs
Complete job file documentation, including completion of time sensitive material
Communicate job progress to appropriate parties (customer, office team, production team, management)
Ensure that customer needs and expectations are exceeded
Recruit, train, and develop production team members
Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO® services
Participate in, and contribute to, company meetings
Contribute to safety and risk management protocol
If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Qualified candidates should respond to this ad with their resume, including references, and a cover letter.

Or visit our website to apply: www.ServproSouthAlbanyCounty.com

Candidates offered the position will be required to submit to a background check which will include drivers license search

Compensation: $100,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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