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Intake Specialist Kennewick

Intake Specialist

Full Time • Kennewick
Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources

Do you want to work for a company who values Teamwork, Quality People, Excellent Service, Fairness, and Mutual Respect? Is creating happy customers, working with a purpose, and personal development important to you? Are you looking for full-time employment with exceptional coworkers and company culture? If you answered YES to these questions, you should consider a career with Servpro Tri-Cities!

Job Description: 
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

 Bilingual-Spanish a plus!

Monday - Friday 8:00AM - 5:00PM work schedule

 Benefits: 
  • Dental insurance- Available day 1
  • Health insurance- Available day 1, with 5 different plans to select from
  • Vision insurance- Available day 1
  • 1 week total paid vacation time after 1 year of employment
  • 401(k) after 1 year with 4% employer match
  • 6 paid holidays + 1 floating holiday throughout the calendar year after 90 days
  • Health savings account
  • Paid sick leave
  • Employee referral program
  • Career path planning and training
  • Employee recognition programs
Responsibilities:
  • Provide excellent customer service
  • Receive general phone calls and greet visitors
  • Receive and dispatch lead calls and job referrals
  • Perform detailed and accurate data entry, including analyzing dispatch reports
  • Coordinate crew and job scheduling
  • Perform general administration duties
  • Assist other departments, as needed
Qualifications:
  • 2+ year(s) of administrative or office-related experience and business experience
  • Working knowledge of current business software technologies is required
  • Experience in the commercial cleaning and restoration or insurance industry is desired
  • Customer service experience, quality assurance, and scheduling a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
  • Ability to successfully complete a background check and drug screen subject to applicable law
 SERVPRO Team Friermuth supports and hires our military veterans and spouses!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.
Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Career Development
Service to the Community
Being Part of a Team
Stability & Growth