As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team To operational excellence.
Reports To: General Manager

What does a Mitigation Manager with SERVPRO do?

Lead a team of hardworking individuals serving others within your community
Please make a difference for others that have had a disaster strike their property.
Take pride when your team completes mitigation projects on budget with an exceptional customer experience.
Be empathetic and show a sense of urgency while communicating through modern technology.

Key Responsibilities

Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.
IICRC certifications—WRT, FSRT, ASD, Master designation a plus
Effective written and oral communication
3+ years of management experience in the Fire and Water Restoration industry
Intermediate computer skills
Excellent leadership- communication skills
Knowledgeable at estimating, job costing, and quality control
Working knowledge of Google Workplace
Experience working with property owners
Business Development
Production expense controls
Ensure clear two-way communication with the owner, team members, property owners, and clients
Ensure an accurate scope of work for projects.
Negotiate customer and client approval of project scope and estimate
Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses, including equipment, vehicles, and other material assets

Additional Responsibilities:

Manage the customer, and client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates

Position Requirements

Valid driver’s license
High school diploma/GED; Associate degree or Bachelor’s degree preferred
At least three years of management and supervisory experience
At least three years of industry experience
IICRC certification

Skills/Physical Demands/Competencies

Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Ability to complete a background check subject to applicable law

Team Compensation and Benefits:

Leadership Development - our company grows from the inside. f you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
Monthly cross-training opportunities to advance your career
Paid training
Great culture and team dynamic
Bonus opportunities based on performance
Health Benefits

Each SERVPRO® Franchise is Independently Owned and Operated.

Compensation: $60,000.00 - $70,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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