Benefits:

Dental insurance
Health insurance
Opportunity for advancement
Training & development

Job Posting: Compliance Manager Assistant

Location: ServiceMaster Restore Victoria
Employment Type: Full-Time
Schedule: Monday to Friday, 40 hours/week
Salary: Competitive, based on experience
Reports to: Compliance Manager

Position Overview

We are seeking a highly organized, detail-oriented Compliance Manager Assistant to support operational efficiency and uphold compliance standards across our assignments. The ideal candidate will help manage claims, coordinate with project teams, and contribute to maintaining a positive gross margin on each project. This position is critical in streamlining administrative tasks, estimating, and ensuring accurate and timely documentation.

Key Responsibilities With Compliance Manager

Weekly Schedule Overview

Monday – Review & Planning

Conduct weekly administrative review of new claims via XactAnalysis (XA)
Respond to adjuster and reviewer communications
Coordinate with Project Managers (PMs) to create weekly action plans
Identify invoice-ready projects and update invoicing dashboards
Review negative gross profit reports and ensure XA compliance
Draft and revise estimates with input from PMs and trades
Maintain and update compliance logs
Attend invoicing review meetings

Tuesday – PM Meetings & Weekly Execution

Host meetings with Compliance Manager for PMs for file maintenance and sprint planning
Lead weekly team project review meetings
Assist in claims documentation and estimate drafting
Engage and follow up with trades
Support teams with operations, estimating, and invoicing
Oversee emergency work documentation and expense tracking

Wednesday – Estimating Focus

Dedicate time to thorough estimating and documentation
Maintain and reconcile compliance logs
Conduct file reviews and ensure XA updates are accurate

Thursday – Management & PM Collaboration

Attend weekly management huddle
Meet with PMs for project tracking and updates
Continue compliance log updates and estimating tasks

Friday – File Maintenance & Planning

Finalize administrative paperwork
Review and revise estimates
Distribute invoiceable assignment lists
Provide final weekly updates on ongoing claims
Evaluate performance and prepare strategies for the following week

Recurring Tasks

Biweekly

Reconcile job logs with XA entries
Ensure all assignments are closed/invoiced
Revise estimates prior to invoicing

Monthly

Audit XA files for revenue assurance
Participate in business development planning
Conduct project reviews and strategy updates

Annually

Lead performance reviews and strategic planning sessions
Facilitate IICRC compliance and staff training
Contribute to business development and change management initiatives

Requirements

Previous experience in restoration, insurance, construction, or project coordination is preferred
Familiarity with XactAnalysis (XA) or similar claims management systems
Strong organizational, communication, and administrative skills
Proficiency in documentation, estimating, and compliance reporting
Ability to multitask and prioritize in a dynamic environment
Team-oriented with excellent interpersonal skills

What We Offer

A collaborative and mission-driven team environment
Opportunities for career development and growth
Training and support in industry compliance and project management
Competitive salary and benefits package

Apply Today!
If you’re a proactive problem-solver who thrives in a structured yet dynamic role, we want to hear from you. Submit your resume and a brief cover letter outlining your relevant experience.

Compensation: $25.00 - $27.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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